Customer Success Manager

7 days ago


Bengaluru, India Skan Full time
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.What you will do at Skan:Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consultingProgram Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.Report and track all CS metrics in the tool and keep information upto dateDemonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​Understand customer landscape, problem space, value based metrics and align with Skan capabilities​Build relationships across business owners, technology leaders and vendor management​Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion​Build and share customer case studies ​, project learnings and radiate within other teamsGather Intelligence on customer initiatives, priorities, and Leadership directionsRenewals in partnership with SalesUsage of licenses (in Production)Provide Executive briefings and status updatesProgram governance: QBRs, Reports, and Risk ManagementOrganizing customer onboarding, change management and training/certificationOrganizing workshops and industry practicesRequirementsNeed to have:Bachelor’s Degree6+ years of professional experience preferably in a customer-facing roleConsulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analyticsLeadership skills and an ability to coordinate and collaborate with engineering and product teamsStrong project management skills2+ year’s experience in the banking and financial segment

Nice to have:Strong interpersonal skillsStrong organization and presentation skillsA propensity for relationship-buildingProfessional experience in Financial Services and/or InsuranceKnowledge and certification of Six Sigma principles



  • Bengaluru, India Informatica Full time

    The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers obtain maximum value from their investment, including accelerated timelines and realization of our goals. The Customer Success role has an impact on our growth as we try...


  • Bengaluru, India Graphy Inc. Full time

    Job Overview:Graphy ( is seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...


  • Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager for US Market to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...


  • Bengaluru, India Graphy Inc. Full time

    Job Overview:Graphy (www.graphy.com) is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...


  • Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...


  • Bengaluru, India Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....


  • Bengaluru, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...


  • Bengaluru, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...


  • Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...


  • Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...


  • Bengaluru, India NetCom Learning Full time

    Job Title: Customer Success ManagerTimings:6pm to 3am ISTOverview:As a Customer Success Manager (CSM) in the IT Training Industry, you will play a pivotal role in ensuring the success and satisfaction of our clients within a Sales POD Model at NetCom Learning. Your mission is to nurture strong, long-lasting relationships with our clients, guide them to...


  • Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...


  • Bengaluru, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...


  • Bengaluru, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Bengaluru, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Bengaluru, India Epsilon Full time

    Job Description About the role As a Gainsight Admin you will play a crucial role in driving value for customers across the lifecycle, thanks to the workflows you will configure as a member of the Customer Success Operations team. You will assist in translating business requirements into technical designs that can be implemented in Gainsight and...


  • Bengaluru, India Amelia Full time

    Customer Success Manager Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia. We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational...


  • Bengaluru, India Amelia Full time

    Customer Success Manager Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia. We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and...


  • Bengaluru, India Amelia Full time

    Customer Success Manager Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia. We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational...


  • Bengaluru, India Altisource Full time

    Job Description Key Responsibilities: Team Management: Oversee the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization’s objectives. Ensure adherence to established SLAs, including response times, call resolution rates, and customer service quality. Prepare and present regular...