Customer Service Associate

1 month ago

uttar pradesh, India BrandMuscle Full time
About BrandMuscle
BrandMuscle is the leader in brand-to-one marketing. A pioneer in distributed/local marketing, BrandMuscle serves more than 300 of the world’s top brands with a team of nearly 800 can-do professionals in six offices globally and embedded within 75 client locations. The BrandMuscle integrated marketing platform enables marketing leaders and their local business partners (dealers, agents franchisees) to simply deliver the greatest marketing impact to each individual customer. BrandMuscle simplifies the process of digital and physical marketing executions, enabling brands to acquire and retain the best customers, build loyalty, enhance lifetime customer value, and achieve significant, measurable ROI.
With the largest client service and support team in the industry, we empower nearly one million local business partners and help our clients manage nearly $2 billion in co-op annually. We provide strategic, one-on-one guidance and serve as an invaluable, reliable resource to produce revenue-driving outputs for our clients.
About Local Marketing Sales Consultant
The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our local affiliates.
Responsibilities
Working with a wide range of BrandMuscle clients (primarily via phone and email) to understand their marketing needs and effectively communicating pre-determined marketing programs to them
Keeping accurate records of conversations and affiliate relationships utilizing a CRM system
Maintaining ongoing communication around marketing programs and campaign performance with clients and collecting their feedback for ongoing program growth
Project management of many local client marketing programs
Collaborating, internally, to grow and develop marketing programs
Processing claims and associated details for media orders
Providing ongoing feedback and assessment of project status and issues to managers
Requirements
Bachelor’s degree in marketing, communications, or a related field is required
1-3+ years marketing or advertising experience
Experience within technology or professional services preferred
Customer service oriented and professionalism in dealing with difficult customer situations
Tech savvy with an ability to learn and work in multiple systems simultaneously
Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
Detail-oriented and excellent organizational skills
Self-starter, ability to work without direct supervision
Availability to occasionally accommodate various working hours as client workload requires
Superior communication skills; both verbal and written

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