Customer Service Representative
3 weeks ago
Company Description
Paramount Health Services & Insurance TPA Pvt. Ltd. (PHS) is a Third Party Administrator in the Health Insurance sector that services various insurance companies. PHS adds value by facilitating smooth operations through its network of healthcare service providers, medical care standardization, claims management, client servicing, and expert opinions. By administering a customized healthcare package, PHS ensures a high level of healthcare delivery for its clients.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Mumbai. The daily tasks include handling customer inquiries, providing customer support, addressing customer concerns, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires regular interaction with clients to maintain and improve service quality.
Qualifications
- Customer Service Representatives and Customer Service skills
- Customer Support and Customer Satisfaction skills
- Customer Experience skills
- Strong communication and interpersonal skills
- Ability to manage multiple tasks effectively
- Problem-solving abilities and attention to detail
- Previous experience in the health insurance sector is a plus
- Bachelor's degree in any field or equivalent work experience
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