Manager, Implementation Consulting

1 week ago


Bengaluru, Karnataka, India BlackLine Full time

The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.

You'll Get To:

· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes

· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget

· Monitor and manage team performance, utilization, and key financial and operational metrics

· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution

· Foster a high-performing, collaborative, and client-focused culture

· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process

· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality

· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle

· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities

· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices

What You'll Bring:

· Bachelor's degree in Business, Accounting, or related field, or equivalent work experience

· 9+ years of experience in professional services, consulting, or software/SaaS implementation

· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams

· Proven ability to drive results and accountability across a team

· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams

· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders

· Deep understanding of accounting and financial close processes; CPA preferred

· Proven track record of managing multiple, complex projects concurrently

· Strong business acumen and customer orientation

· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)

· Experience managing billable services resources and meeting or exceeding utilization targets

· Ability to thrive in a fast-paced, dynamic, and ambiguous environment

We're Even More Excited If You Have:

· Experience with large scale ERP systems including SAP and Oracle preferred

· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments

· Experience leading offshore teams or shared services centers

· Experience supporting global customers and collaborating across regions and time zones

· Proven ability to scale operational processes for offshore services teams

· Demonstrated success driving process improvement and operational excellence in a services organization



  • Bengaluru, Karnataka, India BlackLine Full time

    The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction,...


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job Title Implementation ConsultantJob Location Bengaluru Karnataka IndiaJob Location Type On-siteJob Contract Type Full-timeJob Seniority Level Mid-Senior leveleClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud the...


  • Bengaluru, Karnataka, India IMS consulting company Full time

    Experience : 8 to 12 yrs. Job location : Bangalore, Chennai, Pune, Jaipur, Gurgaon and Hyderabad. Joining time : Immediate joiner to 15 days. Mode of work : Hybrid (2 days in week). Responsibilities : - Lead and participate in the full lifecycle of DocuSign CLM implementation projects, including requirements gathering, solution design, configuration,...


  • Bengaluru, Karnataka, India Infosys Consulting Full time

    Who are we?- Infosys (NYSE: INFY) is a global leader in consulting, technology, and outsourcing solutions. We enable clients, in more than 46 countries, to stay a step ahead of emerging business trends and outperform the competition.- Infosys Consulting (IC) partners with clients from strategy through execution to transform their businesses in areas such as...


  • Bengaluru, Karnataka, India Infosys Consulting Full time

    Who are we? Infosys (NYSE: INFY) is a global leader in consulting, technology, and outsourcing solutions. We enable clients, in more than 46 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys Consulting (IC) partners with clients from strategy through execution to transform their businesses in areas such as...


  • Bengaluru, Karnataka, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Solution Implementation ConsultantWe are seeking a skilled and experienced Solution Implementation Consultant to join our team.ResponsibilitiesTo plan, design, configure, test, and deploy Oracle Fusion SCM solutions that meet clients' business requirements.To lead the implementation process, working closely with cross-functional teams, including...


  • Bengaluru, Karnataka, India Infosys Consulting Full time

    We are hiring at Senior Consultant - Business Consulting in Financial Services practice. Who are we? Infosys (NYSE: INFY) is a global leader in consulting, technology and outsourcing solutions with annual revenues of $18.5+ B as of March 2024. We enable clients, in more than 56 countries, to stay a step ahead of emerging business trends and outperform the...


  • Bengaluru, Karnataka, India Cotiviti Full time

    Lead Implementation ConsultantOverviewLead Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs/Cotiviti solutions purchased by that client. Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs/Cotiviti products at client sites. This includes...


  • Bengaluru, Karnataka, India NexionPro Services Full time

    Experience: 8 to 12 yrs Job location: Bangalore, Chennai, Pune, Jaipur, Gurgaon and Hyderabad Joining time: Immediate joiner to 15 days Mode of work: Hybrid (2 days in week) Responsibilities: * Lead and participate in the full lifecycle of Docu Sign CLM implementation projects , including requirements gathering, solution design, configuration, testing,...


  • Bengaluru, Karnataka, India Morae Full time

    The role focuses on guiding clients through CLM transformations - requirements gathering, designing, configuring and implementing Sirion CLM. Candidates must have 5+ years of consulting experience, expertise in CLM (preferred) or ERP/CRM/SaaS based product modules, strong communication and analytical skills. A bachelor's degree and the ability to deliver...