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Manager, Implementation Consulting

4 weeks ago

Bengaluru, Karnataka, India BlackLine Full time

The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.

You'll Get To:

· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes

· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget

· Monitor and manage team performance, utilization, and key financial and operational metrics

· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution

· Foster a high-performing, collaborative, and client-focused culture

· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process

· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality

· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle

· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities

· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices

What You'll Bring:

· Bachelor's degree in Business, Accounting, or related field, or equivalent work experience

· 9+ years of experience in professional services, consulting, or software/SaaS implementation

· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams

· Proven ability to drive results and accountability across a team

· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams

· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders

· Deep understanding of accounting and financial close processes; CPA preferred

· Proven track record of managing multiple, complex projects concurrently

· Strong business acumen and customer orientation

· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)

· Experience managing billable services resources and meeting or exceeding utilization targets

· Ability to thrive in a fast-paced, dynamic, and ambiguous environment

We're Even More Excited If You Have:

· Experience with large scale ERP systems including SAP and Oracle preferred

· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments

· Experience leading offshore teams or shared services centers

· Experience supporting global customers and collaborating across regions and time zones

· Proven ability to scale operational processes for offshore services teams

· Demonstrated success driving process improvement and operational excellence in a services organization