Customer Desk Planner

3 weeks ago


pune, India Garrett - Advancing Motion Full time

Position Summary:

Position is responsible for Customer order's management. To manage cost, shipment, delivery effectively. Coordinate with other functions to meet business requirements.

Key Areas of Responsibilities:

Check EDI (Daily, Weekly, monthly) and prepare shipment planning as per customer need. Check the short-term DOS projection vs production plan. Works with the production /quality / logistics dept to ensure on-time delivery to customers. Demand arbitration as per customer feedback, market conditions and trend charts. Optimize FGI (revise the month end forecast). Follows and reports the customer delivery performance indicator for own customer portfolio (disputes creation). OTTR forecast calculation based on the tracking sheets. Define and implement action to improve MAPE/BIAS. Checks the weekly customer demand, ensures that it is in accordance with the sold capacity and informs the direct manager any outstanding order. Phase in / phase out with customers with liquidation planning to avoid E&O. Optimizes special transports to customers. Quality returns & logistic claims & A CN. Quarterly Improvement plan & Kaizen event progress update & review with action Plan. Develops the relationship with customers& measures the satisfaction level (VOC) and defines the action plan to improve it & monthly demand calls. Quarterly Improvement plan & Kaizen event progress update & review with action Plan.

Education/Qualifications:

Diploma in Eng / Any graduate. Experience : 5 - 10 Years.
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