Publication specialist

3 weeks ago

bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full time

Publication specialist

Publication specialist

Req ID: Department: Insto Research Bengaluru Division: Institutional Location: Bengaluru

About the role

Research is a diverse team, with a 50/50 gender split, ten different nationalities, located across seven regions. We care about how we work, and how we work together, and we have fun doing it.


Role Purpose

Publication of ANZ Research and subscriber onboarding and maintenance. 
Supports smooth operation of the ANZ Research portal.

What will your day look like

Publishing Research reports at a consistently high standard and in a timely manner

Managing onboarding and subscriber maintenance activities; includes account management, proactive monitoring of potential issues and responding to staff and subscriber inquiries

First point of escalation for subscriber verification or inbox questions in Bengaluru delivery team

Maintaining readership data and reporting

Supporting the design and delivery of content (emails, reports, presentations, etc) to support readability and engagement within ANZ guidelines (eg brand, legal)

Coordinating audit activities to manage risk and ensure relevant policies and procedures are adhered to

Supporting the Research digital roadmap; including troubleshooting common user issues; issue resolution with ANZ technology and vendor teams; and undertaking UAT and BVT associated with platform development

Applying the Research compliance framework (Research Operating Procedures) in publishing and subscription processes and practices

Continuous improvement to simplify processes and minimise risks in publishing and subscription management

Creating and maintaining strong relationships with colleagues for collaborative delivery

Manage logistical and technical aspects of Zoom or MS Teams webinars; includes organising invites, publishing to website, responding to registration queries, hosting and post webinar replay tasks

Acting in a manner consistent with our values and purpose

What will you bring?

Must have skills:

5+yrs experience in external communication and managing client relationships. Ability to respond and solve customer queries without supervision.

Demonstrated ability to use initiative.

Take a proactive approach to improving the customer experience and the ability to showcase continuous improvement.

Understanding and experience of Content Management Systems, publishing software or platforms.

Accuracy and attention to detail

Proven ability to build strong, open and collaborative working relationships across geographies

Ability to work autonomously and deliver in a fast-paced environment, where timeliness is critical

Flexibility and ability to manage competing priorities and remain resilient and positive

Proficient technical skills including MS Office, particularly MS Word and PowerPoint

Willingness to support Australian time zones and business hours.


Good to have skills:

• Experience and knowledge of Financial Markets and Products
• Understanding of corporate structures and investor classifications
• Experience in publishing or website delivery and management
• Understanding and experience of Customer Relationship Management (CRM) systems
• Ability to guide individual and group performance

So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

Job Posting End Date

29/04/, 11.59pm, (Melbourne Australia)

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