Specialist Quality
4 weeks ago
with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.Location: Mumbai / PuneAbout the role:As a Firstline Agent Quality Assurance Specialist (FL AQA team), you will monitor the quality of a random & focused selection of cases handled by our customer service team, and coach the agents to achieve a high level of service.You will have contact with agents and leaders, in all our in-house customer service offices within the First Line organization and other departments.You will report to the CS First Line Quality Assurance Manager.
Responsibilities:As a FL AQA Specialist, you will:Monitor the quality of random & focused selection of interactions.Ensure that the quality & standards of the company processes are followed.Schedule & lead feedback and coaching sessions for the agents’ areas of improvement.Being comfortable in giving presentations.Staying aligned with the company's policies by handling a few interactions every month.Report agent or technical errors (jira submission to IT, Process etc).Make recommendations for improvement within the Quality & Customer experience department.RequirementsMinimum 1 year of experience as a quality analyst in a contact centre environmentGood knowledge of English, and any additional language will be a plus.Familiarity with Excel or Google Sheets.Organizational & communication skills.Open to share and receive feedbackEducation qualification: Graduate & above
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Specialist Quality
2 weeks ago
Pune, Maharashtra, India Etraveli AB Full timeAbout us:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
2 weeks ago
Pune, Maharashtra, India Etraveli Group Full timeAbout us:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
2 weeks ago
Pune, Maharashtra, India Etraveli Group Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist - Quality Engineering
3 months ago
Pune, India LTIMindtree Full timeSpecialist - Quality Engineering Job Req Id: 1266195 8 to 12 Years of experience in testing using various mobile devicesExperience in testing using different tool stack for mobile browserExperience in defining a test strategy for mobile testing Min Salary: Max Salary: Job Segment: Quality Engineer, Engineer, Engineering
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Specialist Quality
4 weeks ago
Pune, India Etraveli Group Full timeAbout us:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
3 weeks ago
Pune, India Etraveli Group Full timeAbout us:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Quality Assurance Specialist
2 weeks ago
Pune, Maharashtra, India METRO Global Solution Center IN Full timeMetro Global Solution Center (MGSC) is METRO's internal solution partner, a major international wholesaler with presence in 31 countries and 661 stores, supported by a team of 93,000 people. Metro also operates in 10 additional countries through its Food Service Distribution (FSD) business, making it active in a total of 34 countries. MGSC is located in Pune...
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Specialist Quality
4 weeks ago
pune, India Etraveli AB Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
1 month ago
Pune, India Etraveli AB Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist, Quality FL
2 weeks ago
Pune, Maharashtra, India Etraveli AB Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfilment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travellers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
4 weeks ago
Pune, India Etraveli AB Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
4 weeks ago
pune, India Etraveli AB Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
1 month ago
Pune, India Etraveli Group Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
4 weeks ago
pune, India Etraveli Group Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
4 weeks ago
Pune, India Etraveli Group Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Specialist Quality
4 weeks ago
pune, India Etraveli Group Full timeAbout us: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight...
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Product Quality Specialist
2 months ago
Pune, India NOV Inc Full timeJOB SUMMARY Product Quality Specialist performs quality assessments on inbound, outbound documentation to ensure the documentation complies with internal quality control practices. The Product quality specialist has knowledge of operational procedures and assists in identifying opportunities for process improvement. Review Source Documents...
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Product Quality Specialist
2 weeks ago
Pune, Maharashtra, India NOV Inc Full timeJOB SUMMARY Product Quality Specialist performs quality assessments on inbound, outbound documentation to ensure the documentation complies with internal quality control practices. The Product quality specialist has knowledge of operational procedures and assists in identifying opportunities for process improvement. Review Source Documents including...
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Product Quality Specialist
4 weeks ago
Pune, India NOV Inc Full timeJOB SUMMARY Product Quality Specialist performs quality assessments on inbound, outbound documentation to ensure the documentation complies with internal quality control practices. The Product quality specialist has knowledge of operational procedures and assists in identifying opportunities for process improvement. Review Source Documents...
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Quality Assurance Specialist
2 weeks ago
Pune, Maharashtra, India METRO Global Solution Center IN Full timeMetro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.MGSC, location...
