Sales Assistant

Our Story: 

We're essentially building "Sephora for jewelry". Tanzire is India's first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We're reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we're looking for a Store Manager to join our our team into its most exciting chapter yet. 

We're looking for a dynamic, style-savvy Sales Associate to assist in our retail expansion . This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store's success. 

Role Purpose: 

At Tanzire, our sales associates are like stylists, you are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Tanzire's brand vision and values both with your team and with every customer you meet.

What You'll Do?

• Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge 
• Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
• Educate our customer on Tanzire's brand story and stay informed and knowledgeable on all of our products, latest launches, specialized services, care instructions
• Work on a team of motivated and collaborative people who are unified by our corporate mission
• Champion Tanzire's core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
• Assist in efficiently transacting customers with accuracy and diligence 
• Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online to offline purchases and vice versa
• Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
• Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions

What You'll Bring

• An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
• Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
• An ability to learn and retain relevant product knowledge to suggest and style for our customers
• Is able to think critically and solution in the moment to deliver on customer and business needs effectively
• An ability to meet and exceed key performance indicators including SPH, Conversion, AOV
• Ability to pay attention to customer feedback, trends and shares insights with management
• Great attention to detail, and a highly organized working style and strong sense of initiative,
• Ability to work on the sales floor for extended periods of time.
• History of successfully participating in and contributing to a positive team working environment