Customer Relations Executive

6 days ago

Mumbai, India The Plated Project Full time

Role Description

This is a full-time on-site role for a Customer Relations Executive located in Mumbai. 

You will manage our customer service operations end-to-end and assist with product listings on our website and Amazon. 

This role involves handling customer inquiries, resolving order and delivery issues, and ensuring a high level of customer satisfaction. 

The ideal candidate will have 1-2 years of experience in customer service and e-commerce, with strong problem-solving skills and a passion for helping customers.


Company Description

The Plated Project uses art to end world hunger. We are a for-profit company that has impact at its core. The brand collaborates with leading global artists to create limited edition art-infused products. Each product sold puts food on another’s plate. 

So far, 650,000 meals have been donated and over 100 artists are part of the global community. The Plated Project has been featured on Shark Tank India S2, NY Times, The Guardian, and Forbes.



Key Responsibilities:


1. Customer Service Management:

- Handle customer inquiries via phone, email, and social media, creating brand loyalty with high levels of customer service.

- Resolve product order and delivery issues, coordinating with relevant departments to ensure timely resolution.

- Follow up with customers to ensure their satisfaction and encourage repeat business.

- Develop and implement customer service policies and procedures to enhance customer satisfaction.

- Manage various communication channels such as email, WhatsApp, calls, and social media.


2. e-commerce Support:

- Assist in managing product listings on Amazon and Shopify.

- Monitor customer reviews and feedback on product listings, addressing any issues promptly.


3. Process Improvement:

- Identify and implement process improvements to streamline customer service operations and enhance efficiency.

- Keep abreast of industry trends and innovations to continually improve the customer service experience.


Qualifications:

- Bachelor’s degree.

- 1-2 years of experience in customer service, preferably in an e-commerce environment.

- Excellent written and oral communication and interpersonal skills.

- Strong problem-solving abilities and a customer-focused mindset.


Key Competencies:

- Customer-focused: Strong commitment to providing exceptional customer service.

- Problem-solving: Ability to think critically and resolve issues efficiently.

- Attention to detail: Meticulous in managing product listings and customer interactions.

- Adaptability: Ability to adapt to changing priorities and work environments.

- Organizational skills: Strong ability to manage multiple tasks and projects simultaneously.


How to Apply:

Apply directly on LinkedIn or email with the subject line “Customer Service Executive.” Your submission should include your resume and contact number.


Note: We are only looking for candidates based in Mumbai.

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