Solution Architect

23 hours ago

Anywhere in IndiaMultiple Locations FolkServ Innovations Pvt. Ltd. Full time

Full time role with the client.

- The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements.

The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

RESPONSIBILITIES :

- Participate in process flow analysis and process redesign along with the Project Manager.

- Ability to work in ServiceNow proposals by creating High Level and Low-Level Design Document.

- Share best practices and be consultative throughout the technical design of the project.

- Produce a detailed functional design document to match customer requirements.

- Ability to produce a technical specification for custom development and systems integration requirements.

- Participate in internal projects as required.

- Maintain current ServiceNow knowledge through self-study and utilization of available training.

PREFERRED SKILLS/EXPERIENCE :

- Ideal candidate must be self-motivated with a proven track record in ITSM and ITAM.

- Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

- Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.

Additional preferred qualifications are :

- Hands-on with ServiceNow and ability to train rest of the team for various technical roles(SystemAdmin, Developer, Implementation Specialist.) required for ServiceNow implementation.

- Must have experience with ITAM, ITBM (PPM) and Service Portal.

- Advanced experience in ITAM, ITBM, PPM, ITSM, ITOM, CMDB, Orchestration, HRSD, CSM and Scope Applications.

- ServiceNow e-bonding with proprietary or custom develop solution.

- Strong presentation and communication skills.

- Ability to understand business requirements and convert them into solution designs.

- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.

- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

- Should have participated in, and be familiar with project methodologies.

- 8+ years of relevant experience in professional services or customer support operations.

- 5-7 years of ITSM systems integration and/or implementation experience.

- Proven Solutions consulting experience.

(ref:hirist.tech)

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