Product Owner

2 months ago

Delhi, India vidaXL Full time
Product Owner Domain: Customer service/customer experience (Mandatory)
As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be working closely with cross-functional teams such as developers, architects, DevOps engineers, designers, customer agent operation team, customer experience team, and data analysts to ensure that the technology stack aligns with the business goals and customer needs.
Responsibilities :
Develop a deep understanding of the business domain, stakeholders, customers, and market trends.
Define and prioritize the product backlog based on stakeholder feedback, business goals, and technical feasibility.
Collaborate with cross-functional teams to ensure that the product roadmap aligns with business goals and customer needs.
Provide clear product vision and direction to the development team.
Ensure that the product is delivered on time, within budget, and with the desired level of quality.
Work closely with the development team to ensure that the product backlog is well-groomed and ready for development.
Work with stakeholders to ensure that the product is well-positioned in the market and is meeting the needs of customers.
Act as a subject matter expert for the product domain and stay up-to-date with market trends, competitors, and emerging technologies.
Continuously monitor and analyze product performance and make data-driven decisions to improve the product.
Communicate product updates and progress to stakeholders and cross-functional teams.
Actively participate in Portfolio management to make sure there is a quarterly planning horizon and alignment with other business domains.
Prompt and effective response to emergency situations and unforeseen events is an integral part of this role, and the Product Owner is expected to be readily available and accessible when needed.
Requirements :
Bachelor's degree in Computer Science, Business Administration, or a related field.
At least 8 years of experience as a Product Owner in a fast-paced environment.
Proven track record of delivering successful products that meet business goals and customer needs.
Strong functional- and technical background and understanding of customer service technology stacks.
F.e. applications as, or similar to, Zendesk, CRM, Babelforce, Chatbot, etc
Excellent communication and collaboration skills.
Fluency in English reading, writing and speaking.
Experience working with agile development methodologies.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong problem-solving skills and ability to make data-driven decisions.
Experience in e-commerce, retail or logistics industry is a plus.
If you are passionate about customer service and have a proven track record of delivering successful products, then we would love to hear from you.
Addendum: Technical Maturity
Technical Maturity: Being aware of and safeguarding the technical quality of your product by emphasizing stability of each deliverable. This is done through responsibly managing the team, setting up a baseline of technical requirements for each deliverable, critical data management, and balancing commercial interests with technical responsibility.
Concretely, Technical Maturity can be boiled down to the following elements:
Team management
Insist on proper documentation for each deliverable
Create documentation for new features
Update documentation for existing features
Make proper documentation part of your team culture
Assure proper handoff and knowledge transfer when team members change
Assure the proper general skills within your team
Your developers can read logs in Kibana (or similar applications)
Your developers can interpret sensors in PRTG (or similar monitoring applications) related to their deliverables
Your developers understand how to escalate their issues within their domain.
Technical requirements
Your deliverables do not add to the amount of errors and warnings in the error logs
If this happens, your deliverables do not meet the desired standard of technical quality
If this happens, it is your responsibility as PO to prioritize fixing the underlying cause
Put priority on unit testing
For new features, unit tests are created before the initial implementation
For existing features, unit tests are monitored and updated for each new deliverable relating to that feature
Make unit testing part of your acceptance criteria
Put priority on integration testing
For each deliverable, ask the question if integration testing is applicable
If so, create integration tests for each new feature
If so, update and monitor integration tests for each new deliverable relating to that feature
Make integration testing part of your acceptance criteria
Your deliverables follow clearly structured monitoring procedures
For new features, align with your BDS if monitoring should be created
Document new monitoring
The associated sensor
The type of monitoring
The impact of partial and full down of that monitoring
For existing features, align with your BDS if monitoring needs to be updated
Update the documentation for your monitoring
Critical data management
You take responsibility for the data critical to your product
Analyze which data is critical for your product
Document all the critical data
Document all the flows relating to the data you consider critical
Invest in disaster recovery
Align on back-up plans with the domains you depend on
Ensure that all data back-ups are legally compliant
Document your disaster recovery procedures
Align on back-up plans with external parties that manage your critical data
Ensure that all data back-ups are legally compliant
Document your disaster recovery procedures
Managing commercial interests
Balance commercial value with technical maturity
Make educated decisions on the technical debt that you accept
Document your technical debt
Commit to a clear schedule of cleaning up your technical debt
Promote the understanding of the value of technical quality
Explain to stakeholders why deliverables may take more time
Explain to stakeholders why improving technical stability can take priority over offering new deliverables

  • Product Owner

    3 weeks ago

    Delhi, India SQ1 (Formerly SecqureOne) Full time

    We are seeking an experienced Product Owner to lead our cybersecurity product development initiatives. The ideal candidate will combine strong product management skills with deep cybersecurity knowledge to drive the development of secure, innovative solutions that protect our clients' digital assets.Key Responsibilities:Proven experience as a Product Owner...

  • Product Owner

    7 days ago

    Delhi, India Barclays Full time

    Job Title: Product Owner Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which...

  • Product Owner

    3 weeks ago

    Delhi, India Crescent Techservices Full time

    Role : Product OwnerLocation : Chennai (WFO)Experience : 1-2 YearsRoles & Responsibilities:Will own the product, create and maintain a healthy product roadmapWill be the single point of contact to the client providing them with regular updates,Looking for an individual who has excellent proactive communication skills and has experience handling client...

  • Product Owner

    2 months ago

    Delhi, India SITA Switzerland Sarl Full time

    Overview: **WELCOME TO **SITA** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

  • Product Owner

    7 months ago

    Delhi, Delhi, India Boston Consulting Group Full time

    **WHAT YOU'LL DO**: As a Product Manager for our GenAI Assistant Scaling team, you will play a pivotal role in transforming proof-of-concept (POC) GenAI products into fully scalable, market-ready solutions. Your squad will be responsible for - Enabling the global launch, stability, security, and performance of GenAI products or platforms within the Product...

  • Product owner

    4 weeks ago

    Delhi, India Timus Consulting Services Full time

    Role: Product OwnerLocation: India (Remote)Role Type: Fulltime/ContractExperience: 12+ yearsMust Have: Banking and Financial Services ExperienceMust Have: Experience with APIKey Responsibilities:·        Works as a Product Owner to build the features for Corporate Business Teams/Stakeholders·        Stand-in for Product Owner and help with...

  • Product Owner

    7 months ago

    Delhi, Delhi, India DarioHealth Full time

    **At Dario, Every Day is a New Opportunity to Make a Difference.** We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do...

  • Product Owner

    7 months ago

    New Delhi, India Naviga Inc. Full time

    **Position Overview**: As a Product Owner, you will work with the world’s top and largest media and entertainment companies, helping implement our industry-leading RSG-Rights strategic rights management software. You will collaborate with executives to help them improve their processes to discover and unlock hidden value. This is a Product Owner role...

  • Product owner

    2 months ago

    Delhi, India Bristlecone Full time

    The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.ResponsibilitiesServe as a product expert, product evangelist, and the voice of the...

  • Product Owner

    2 months ago

    Delhi, India Bristlecone Full time

    The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.ResponsibilitiesServe as a product expert, product evangelist, and the voice of the...

  • Product Owner

    1 month ago

    Delhi, India True North Infotech Full time

    Job Title - Product OwnerTime - 4PM to 1AM ISTJob Type - RemoteExp - 8 - 10YearsJob DescriptionAs a Retail Ecommerce Product Owner, you will play a pivotal role in the development and optimization of our online shopping platform. You will be responsible for leading the digital product vision, managing the product roadmap, and collaborating with...

  • Strategic Product Owner

    4 weeks ago

    Delhi, Delhi, India UNSTOP Full time

    Strategic Product OwnerAs a Strategic Product Owner at UNSTOP, you'll be responsible for leading our product development process, managing the entire product life cycle, including planning, execution, and ongoing optimization.About the Position:Define requirements for each feature and desired user experience, working closely with cross-functional...

  • Mobile Product Owner

    7 months ago

    Delhi, India SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** The Product Owner (PO) is responsible for maximizing the business value in software products delivered by Agile Scrum Teams. The PO has a strong technical and operational understanding of the product and as this is...

  • Product Owner

    3 days ago

    Delhi, India Synechron Technologies Pvt. Ltd. Full time

    Good-day,We have immediate opportunity for Product Owner role.Job Role:Product OwnerJob Location:GurgaonExperience : 7 to 15 yearsNotice Period : Immediate joiners are preferredAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to...

  • Product Owner

    7 months ago

    New Delhi, India NAVIGA Full time

    India - New Delhi- Product Management- Fixed Term- 594418Naviga Inc. delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage...

  • Product Owner

    1 day ago

    New Delhi, India WIN Home Inspection Full time

    **ABOUT WIN**: Founded in 1993, WIN is a highly innovative PropTech company building new and disruptive software platforms and products for the massive real estate industry. We have the stability and brand recognition as a 30-year old company along with the curiosity and energy of a start-up. We are an _Entrepreneur 500 _company, _Entrepreneur Fastest...

  • Product owner

    2 months ago

    Delhi, India VidaXL Full time

    Product Owner Domain: Customer service/customer experience (Mandatory)As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be working closely with cross-functional teams such as developers,...

  • Product Owner

    1 week ago

    New Delhi, India Naviga Inc. Full time

    Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform (CEP) helps companies create, enrich, deliver, and monetize content to manage engagements from end to end. Our solutions are easy to use, scalable and agile. Combining our experience in media with a dedication to digital, we've developed...

  • Product owner

    2 months ago

    Delhi, India McCormick & Company Full time

    Role Summary:This position acts as the primary liaison to Global Supply Chain leaders and uses in-depth knowledge of IT applications and tools to facilitate the optimization of business unit performance by enhancing the alignment between business process and information technology. A critical contact of the business for any inquiries, incl. systems support,...

  • Product Owner

    3 days ago

    Delhi, India NeST Digital Full time

    Nest Digital has developed a production management platform for a global leader in the Oil & Gas segment. Nest Digital continues to enhance, develop more capabilities as well as manage the platform for past many years.Thepurposeof this role is split between :-Overseeing product ownership of the production management platform (60%) &Driving business growth...