Senior CRM Executive
4 weeks ago
ACG_1928_JOB
Our client is a global luxury brand that is looking for experienced talent to join their firm:
The Senior CRM Executive is responsible for executing CRM activities, maintaining and developing the relationship between the company and its customers, and creating business development opportunities through CRM initiatives.
1. Customer Database Management:
- Utilize and manage various systems to ensure high-quality customer data as a basis for all CRM activities.
- Deliver suitable treatments (events, gifts, coupons, etc.) to each customer segment to increase satisfaction and loyalty.
- Ensure and enhance the quality of each treatment delivered to customers.
- Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
- Ensure customer experience and customer service standards are well maintained.
- Work closely with cross-functional teams to deliver optimized CRM campaigns.
- Collaborate with the Marketing team to deliver client communication schemes.
- Manage CRM spending budget and stock.
- Deliver reports and analytics as required by managers.
Requirements
1. Education:
- Bachelor’s degree in Economics, Business Administration, Marketing, or related fields.
2. Experience:
- At least 5 years of proven working experience in customer service, customer experience, private banking, guest relations, or partnership management.
3. Skills:
- Fluent in written and spoken English (TOEIC 700, IELTS 6.5 or above).
- Proficient in Microsoft Office 365.
- Strong synthesis, analysis, and reporting skills.
- Hands-on experience with CRM software/systems is preferred.
- Event planning and execution experience is an advantage.
Benefits
- Competitive salary packages with a fixed 13th-month salary and performance bonus.
- Premium health care insurance.
- Annual performance reviews.
- Sponsored sports activities.
- Training sessions and rotation opportunities within subsidiaries.
- Discounts of 30-50% on the Group's products.
- Professional and creative working environment with up-to-date equipment.
Contact: Ngan Nguyen
Due to the immense number of applicants, only shortlisted candidates will be contacted.
Requirements
1. Education: Bachelor’s degree in Economics, Business Administration, Marketing, or related fields. 2. Experience: At least 5 years of proven working experience in customer service, customer experience, private banking, guest relations, or partnership management. 3. Skills: Fluent in written and spoken English (TOEIC 700, IELTS 6.5 or above). Proficient in Microsoft Office 365. Strong synthesis, analysis, and reporting skills. Hands-on experience with CRM software/systems is preferred. Event planning and execution experience is an advantage.
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