SFCC Operations Engineer

19 hours ago

Pune, India Systems Plus Full time

Location: Pune

Employment Type: full-time

Designation: SFCC Ops Engineer

Job Details

eCommerce Website DevOps – 80%

  • Provide technical support by being responsible for bug fixing, code changes, optimization, and configuration changes to the Carter's Salesforce Commerce Cloud (SFCC) environments.

  • Provide operation support by leading internal and/or external technical discussions along with Carter's and third-party vendors stakeholders and working with them to triage production issues (including cross-application) to identify workarounds and/or fixes.

  • Responsible to execute daily O&M routines that ensures site reliability, security and performance.

  • Integrate commerce cloud with 3rd party/back-end systems leveraging OCAPI/SCAPI while ensuring scalability, performance and coding guidelines.
  • Escalate unresolved incidents/issues as required, maintaining ownership through resolution.
  • Planning projects and being involved in project management decisions.
  • Maintain records, communicate issues, blockers, and risks using ServiceNow and Jira.
  • Administration responsibilities over SFCC environments and others tools.
  • Implement proofs of concept to prove any new technologies or integration scenarios and identify customizations needed to SFCC platform for meeting business requirements.
  • On-call rotation support.

Others – 20%

Seek out new areas which need to be updated in order to prevent vulnerabilities from putting the organization at risk.

Create documentation of existing or new processes.

Partner with development leadership on where support is needed.

Support PCI audits and peak load testing activities.

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