Avaya L3

Found in: Whatjobs IN C2 - 2 weeks ago

mumbai, India Black Box Full time

Functional:

Implementation and Upgrading of Avaya Aura Products Including: Communications Manger System Manager Session Manager Application Enablement (AES) Experience Portal Contact Center Products (AACC, Elite, CMS) Session Boarder controller (Avaya & Oracle) Understanding of Avaya Cloud & Bridge. Good Understanding of CMS Reporting- Integrated and Designer. Avaya Messaging Apps- Aura Messaging & IX Messaging Troubleshoot L2/3 level incidents on core Avaya products Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with Avaya and/or other manufacturers if necessary  Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc) Some travel required Periodic on-call required

Skills:

Excellent customer relations/service skills. Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience. Ability to prioritize and handle multiple tasks simultaneously. Strong analytical, reasoning and organizational and project task management skills. Exceptional attention to detail and follow through, including proper documentation. Ability to understand business systems technologies. Excellent Interpersonal Skills Self-motivated & ability to work on own or with teams Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions. ACIS & ACSS - Avaya Aura Core Components certification preferred.  ACIS & ACSS - Avaya Aura Communication Applications certification preferred. ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.

Experience:

8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products. Proven expertise with Session Manager, System Manager & AES. Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP Avaya next generation applications such as Equinox, Breeze, etc. a plus Cisco or other networking experience preferred Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces. Experience with Avaya Cloud (ACO) and/or Ring Central Cloud (RCO) beneficial)

#LI-SB6

  • L3 Amazon Contact Centre Services

    3 hours ago

    Mumbai, India OAC Full time

    We are looking for L3 Amazon Contact center Location - Noida **Requirement** Platform Knowledge - Amazon Connect, Genesys PureCloud, Avaya OneCloud/AXP - Cloud CC Platforms Architectural understanding of Avaya platforms like Communication Manager, Session Manager, CMS, Media Servers & Gateways Architectural understanding SBCs and...

  • L3 Support engineer/manager – UC&C

    Found in: Whatjobs IN C2 - 1 week ago

    Mumbai, India Saaki Argus & Averil Consulting Full time

    Having high priority openings in largest integrated ICT Solutions and Services provider in India, offering end-to-end solutionsincluding telecom services, data center services, cloud & managed services, transformation integration services and application integration services.L3 engineer for supporting post sales /POCs on UC&C Projects. The Purpose of Job is...

  • L3 Support engineer/manager – UC&C

    Found in: Whatjobs IN C2 - 2 weeks ago

    mumbai, India Saaki Argus & Averil Consulting Full time

    Having high priority openings in largest integrated ICT Solutions and Services provider in India, offering end-to-end solutions including telecom services, data center services, cloud & managed services, transformation integration services and application integration services. L3 engineer for supporting post sales /POCs on UC&C Projects. The Purpose of...

  • L3 Support engineer/manager – UC&C

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Saaki Argus & Averil Consulting Full time

    Having high priority openings in largest integrated ICT Solutions and Services provider in India, offering end-to-end solutions including telecom services, data center services, cloud & managed services, transformation integration services and application integration services. L3 engineer for supporting post sales /POCs on UC&C Projects. The Purpose of Job...

  • REF29092X-RingCentral/Genesys Cloud/Nice CXOne/AWS connect

    Found in: Whatjobs IN C2 - 1 week ago

    Mumbai, India WNS Global Services Full time

    Job DescriptionExpectationsExpertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral• 3 to 5 Years of experience in VoIP, Softphone troubleshooting, & Basic Networking• Desirable Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP...

  • REF29092X-RingCentral/Genesys Cloud/Nice CXOne/AWS connect

    Found in: Whatjobs IN C2 - 2 weeks ago

    mumbai, India WNS Global Services Full time

    Job DescriptionExpectations Expertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral • 3 to 5 Years of experience in VoIP, Softphone troubleshooting, & Basic Networking• Desirable Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of...

  • REF29092X-RingCentral/Genesys Cloud/Nice CXOne/AWS connect

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India WNS Global Services Full time

    Job DescriptionExpectations Expertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral• 3 to 5 Years of experience in VoIP, Softphone troubleshooting, & Basic Networking• Desirable Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP...

  • REF29061U -RingCentral/Genesys Cloud/Nice CXOne/AWS connect -4-8 yrs.-L2/L3 support-Mumbai

    Found in: Whatjobs IN C2 - 1 week ago

    Mumbai, India WNS Global Services Full time

    Job DescriptionExpectations -Expertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral• A bachelor’s degree in telecommunications, electronics engineering technology, computer science, information systems management, or a related field is required for this position.• 5 to 8 years of work experience in the IT industry withVOIP...

  • REF29061U -RingCentral/Genesys Cloud/Nice CXOne/AWS connect -4-8 yrs.-L2/L3 support-Mumbai

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India WNS Global Services Full time

    Job DescriptionExpectations -Expertise on Genesys Cloud OR Nice CXOne OR AWS connect OR Ringcentral• A bachelor’s degree in telecommunications, electronics engineering technology, computer science, information systems management, or a related field is required for this position.• 5 to 8 years of work experience in the IT industry with  VOIP...