Patient Experience Manager
3 weeks ago
The role includes:
- Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
- Effectively handle end-to-end Facility Management and oversee Front End activity at the Centres in the Zone to help achieve business objectives & quality patient experience throughout
- Ensure cost optimization and central support for overall activity at the Centres in the Zone
- Ensure all Centre operations staff is adequate & all stations are manned during operational hours
- Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
- Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
- Co-ordinate with Centre staff to develop & implement operational strategies & procedures
- Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
- Adhere to grooming standards and ensure same is followed by all Centre operations staff
- Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS
If interested in the mentioned, mail your latest CV
-
Patient Experience Manager
3 weeks ago
Gurugram, India 2070Health Full timeAbout 2070 Health W Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...
-
Patient Experience Manager
3 weeks ago
Gurugram, India 2070 Health Full timeAbout 2070 HealthW Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...
-
Patient Experience Manager
3 weeks ago
Gurugram, Gurugram, India 2070 Health Full timeJob Description About 2070 Health W Health has set up India&aposs first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea...
-
15h Left! Patient Experience Manager
2 weeks ago
Gurugram, India 2070Health Full timeAbout 2070 Health W Health has set up India’s first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...
-
Gurugram, India Indira Ivf Hospital Full timeRole & responsibilities Job Title: Zonal Patient Experience Training Manager Department: Patient ExperienceExperience Required: years in training or patient experience roles, preferably in healthcare or IVF domain Role Summary: The Zonal Patient Experience Manager will be responsible for improving and standardizing patient experience across all centers in...
-
Patient Coordinator
3 weeks ago
Gurugram, India Wekure health Full timeCompany Description At Wekurehealth, we are dedicated to delivering seamless and hassle-free healthcare experiences. Our mission is to connect patients with top-notch medical professionals, including AIIMS-trained doctors, ensuring quality care and expert guidance every step of the way. We offer free consultations, cashless insurance assistance, no-cost EMI...
-
Patient Counselor
2 weeks ago
Gurugram, Haryana, India Kasukurthi Healthcare Pvt Ltd Full time**Exciting Job Opening: Patient Relationship Officer** **We’re Hiring!** We are looking for a compassionate, organized, and proactive **Patient Counsellor** to join our dynamic healthcare team. As a vital bridge between patients and hospital services, you will ensure that every patient receives an excellent care experience — from admission through...
-
Patient Counselor
3 days ago
Gurugram, Haryana, India Newlook Laser Clinic Full timeCounselor ( Dermatologist ) Location : New Look Laser Clinic L206, Park In Shop Complex, near Oriental Bank of Commerce, behind Private Hospital, DLF Phase 2, Sector 25, Gurugram, Sarhol, Haryana 122002 Must have : Prior counseling experience of 1 - 2 years in a Counselor ( Dermatology clinic or hospital is desirable. Should possess good communication and...
-
Inside Sales Manager
1 week ago
Gurugram, India 2070Health Full timeJob Title: Inside Sales Manager – Oncology (Patient Counsellor) Location: GurgaonDepartment: Sales & Patient CounsellingReports To: Inside Sales Head / Business Head Role Summary: We are seeking passionate and empathetic inside sales professionals to support Everhope Oncology’s mission of delivering compassionate cancer care. The Inside Sales...
-
Patient Counselor
7 days ago
Gurugram, Haryana, India Qi Spine Clinic Full timeEnsuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. - Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. - Understanding from patients their chief concerns, their history...
