Patient Experience Manager

13 hours ago

Gurugram, India Indira Ivf Hospital Full time

The role includes:

  • Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
  • Effectively handle end-to-end Facility Management and oversee Front End activity at the Centres in the Zone to help achieve business objectives & quality patient experience throughout
  • Ensure cost optimization and central support for overall activity at the Centres in the Zone
  • Ensure all Centre operations staff is adequate & all stations are manned during operational hours
  • Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
  • Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
  • Co-ordinate with Centre staff to develop & implement operational strategies & procedures
  • Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
  • Adhere to grooming standards and ensure same is followed by all Centre operations staff
  • Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS

If interested in the mentioned, mail your latest CV

  • Patient Experience Manager

    12 hours ago

    Gurugram, India 2070Health Full time

    About 2070 Health W Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...

  • Patient Experience Manager

    12 hours ago

    Gurugram, India 2070 Health Full time

    About 2070 HealthW Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...

  • Patient Experience Manager

    3 days ago

    Gurugram, Gurugram, India 2070 Health Full time

    Job Description About 2070 Health W Health has set up India&aposs first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea...

  • Zonal Patient Experience Training Manager _ Gurgaon Location

    13 hours ago

    Gurugram, India Indira Ivf Hospital Full time

    Role & responsibilities Job Title: Zonal Patient Experience Training Manager Department: Patient ExperienceExperience Required: years in training or patient experience roles, preferably in healthcare or IVF domain Role Summary: The Zonal Patient Experience Manager will be responsible for improving and standardizing patient experience across all centers in...

  • Patient Coordinator

    13 hours ago

    Gurugram, India Wekure health Full time

    Company Description At Wekurehealth, we are dedicated to delivering seamless and hassle-free healthcare experiences. Our mission is to connect patients with top-notch medical professionals, including AIIMS-trained doctors, ensuring quality care and expert guidance every step of the way. We offer free consultations, cashless insurance assistance, no-cost EMI...

  • Patient Counselor

    1 week ago

    Gurugram, Haryana, India Newlook Laser Clinic Full time

    Counselor ( Dermatologist ) Location : New Look Laser Clinic L206, Park In Shop Complex, near Oriental Bank of Commerce, behind Private Hospital, DLF Phase 2, Sector 25, Gurugram, Sarhol, Haryana 122002 Must have : Prior counseling experience of 1 - 2 years in a Counselor ( Dermatology clinic or hospital is desirable. Should possess good communication and...

  • Nutritionist for Patient Counselling

    1 week ago

    Gurugram, Haryana, India Portea Bureau Full time

    **Key areas of responsibility**: - Provide counselling related to the product, its usage, side effects and treatment adherence. - Provide counselling and psycho-social support to heart failure patients and their families. - Develop individualized care plans and schedules to help manage their condition. - Assist patients and their families with understanding...

  • Patient Relationship Coordinator

    2 days ago

    Gurugram, Haryana, India Synchrony Chiropractic & sports physiotherapy Full time

    **Job Description -**_ **Patient Relationship Coordinator**_ **Medical Receptionist (Sales & Patient Experience) Role Overview**: We are seeking a dynamic and results-oriented **Medical Receptionist** to join our growing team. This role plays a crucial part in acquiring new patients, retaining existing ones, and delivering exceptional customer service...

  • Patient Services Coordinator

    13 hours ago

    Gurugram, India Branding Pioneers Full time

    Company Description At Branding Pioneers, we are committed to helping healthcare providers deliver exceptional online experiences to patients before they even visit the healthcare facility. We are hiring on behalf of our client - a prestigious hospital in Gurugram. Role Description This is a full-time on-site role for a Patient Services Coordinator based in...

  • Clinical and Patient Care Coordinator

    2 weeks ago

    Gurugram, Haryana, India CIFAR HEALTHCARE PVT. LTD. Full time

    **Job/Position Summary**: This is a full-time on-site role as Clinical and patient care Coordinator. A Clinical and patient care Coordinator will play a crucial role in assisting patients through the infertility journey at CIFAR. He/ She will work closely with patients, doctors, and other healthcare professionals to ensure a seamless and compassionate...