Calling Agent in Hospital

1 week ago

Chandigarh, India Jindal I.V.F. & Sant Memorial Nursing Home Full time

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
  • Recommend improvements for systems and processes to boost organizational efficiency
  • Identify patients needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Create and maintain record of daily problems and remedial actions taken, using call-center database
  • Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

  • Graduate equivalent
  • Experience working in a call center or customer-support role
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • tele sales: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • Hindi (Preferred)

Work Location: In person

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