Telecom Engineer

1 month ago

GurgaonGurugram, India Zeal Consultants Full time

Education Qualification : Engineering Degree in E&T, ECE, IT, CS or equivalent

Skills Requirement :

- Prior experience of International Roaming Managed services.

- Proficient knowledge of international roaming services (2G, 3G, LTE), the protocols SS7, MAP, CAP, DIAMETER and SIP.

- Good understanding of Telecom call flows in International Roaming scenarios.

- Analyze MAP, SCCP, CAP, Diameter, GTPv1, and GTPv2 failure logs/trace/wireshark.

- Core Network knowledge (HLR, VLR, MSC, SGSN, GGSN, MME, HSS, SGw, PGw).

- Protocol and trace analysis skills.

- Excellent understanding of troubleshooting methodology.

- Understanding of the business requirements of international roaming.

- Good working knowledge on window applications software packages (e.g. MS Excel, VBA/Macro, MS Word, MS PowerPoint etc).

- Exposure to Linux/Unix system commands.

- Good communication Skills. Able to communicate clearly and concisely.

- Strong team player

Job Description :

- Work with local MS team (24-7) & show guidance on trouble shooting of general & specific problems of international roaming.

- Build the necessary communication requirements among different teams/roaming partners and customer.

- Identification and analysis of technical issues related to international roaming.

- Monitoring & analyzing international roaming network performance and suggesting corrective action to improve all Voice & Data KPIs by detailed technical analysis.

- To ensure seamless roaming services for high profile subscribers by monitoring the roaming performance for selected groups.

- To administer and support closure of technical issues with internal departments and inter-work with roaming partners to ensure fast resolution.

- Escalation of performance issues with different roaming partners & departments to ensure coordination, control and end-to-end support for proper issue handling & rectification.

- Handling the preparation of KPI reports on a daily, weekly, monthly, quarterly basis and reviewing the reports to ensure the efficiency of the core network KPIs.

- Act as the technical roaming subject matter expert on existing or new projects.

- Drive operational performance of the network KPIs & MS team performance in monthly operational review meetings with customer.

- Collaborate with Roaming Partners and internal stakeholders e.g., Commercial and customer care, to identify trends and drive fixes for inbound/outbound live roaming incidents within the agreed service SLA.

(ref:hirist.tech)

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