Asst Dir-Systems Engineer

1 month ago

gurugram, India Moody's Full time

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

We are looking for a Systems Engineer with a strong background in collaborating with development teams, data engineering teams, DevOps, product teams, and other support teams to resolve production issues on our supported products. In this role, you will provide technical support to clients, offering workaround solutions while development team works on a permanent fix. You will also be responsible for triaging issues and participating in bridge calls during high severity incidents.
Applicants should have experience working closely with cross-functional teams and possess strong problem-solving skills. Effective communication and adaptability are essential, as you will collaborate extensively with the Moodys.com teams and other departments within the organization. Join us in building and enhancing our digital infrastructure, contributing to next generation of Moodys.com. Your expertise will play a crucial role in supporting the products and services offered on our platform.

Responsibilities
• Manage the case queue in Salesforce.com and ServiceNow, triage issues, fulfill requests, and communicate with internal teams as needed.
• Participate in bridge calls for high severity issues, being available for paging-out situations.
• Monitor AWS Synthetics Canaries alerts and other monitoring alerts, following run books to resolve platform performance issues.
• Track tickets in JIRA for customer-reported bugs.
• Take ownership of assigned projects, ensuring timely communication of updates to internal teams.
• Join triage sessions with customers to address technical issues on the platform.
• Document triage steps and instructions on the knowledge base for future reference and training purposes.

Qualifications
• Bachelor's degree or equivalent, master’s degree is a plus, or equivalent experience.
• 2-7 years of technical support experience on web applications.
• Self-motivated independent thinker.
• Problem solver.
• Excellent written and verbal communication skills, capable of communicating clearly to both technical and non-technical audiences at all levels of the organization.
• Solid understanding of both relational and NoSQL databases.
• Familiar within all phases of software development, working across Agile teams, product owners, and external stakeholders.

Good to Have:
• Prior knowledge of automating recurring tasks.
• Experience with Python for analyzing data to manage data issues/requests.
• Experience with JavaScript/ TypeScript.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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