Field Service Delivery Manager at Siliguri

4 weeks ago


bhubaneswar, India Paradise Placement Consultancy Full time

Job Description:

Enabling all FS delivery points and teams to make it easy and simple for our customers to deal with us by:
? Timely and Quality Installation
? Speedy and Quality Resolution of Viewing related problems faced by customers
? Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to
various delivery teams.
? Ensure that there are no fraudulent accounts created / installed in the state.
Job description
Installation and Field Repair
? Selection, appointment and continuous management of ISPs
? KPI / SLA management (of various delivery units / partners)
? ISP and other vendors’ contract administration and management
? Quality of people, tools and training

Policy & Process Compliance
? Ensure that the organisation’s processes and policies are adhered to.
? Provide regular input to keeping our processes in alignment with our service philosophy – Easy &
Simple.
? Provide input to planning, training and quality as applicable
Customer Satisfaction
? Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
? Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct
processes or any other tactical measures

People Management and Development
? Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect
manpower and vendors)
? Provide timely and necessary input to people on performance
? Ensure that the service philosophy is understood and communicated to all levels and individuals
? Maintain transparency in dealing with people and performance management
? Guardian and Champion of organisational culture in the state

Productivity and Cost Effectiveness
? Improve productivity continuously (without compromising quality) and therefore, keep costs at
optimum levels.

Desired Profile / Criteria / Skills :

Graduate/Diploma/Graduate Engineer + 15 years experience in Field Services

Organisation skills

Planning and fore casting

Manpower planning and development

Selecting and recruiting the right candidate

Understand and analyze data.

Systems and basic computer operating skill

Mobility to move across cities and regions

Should have ability to identify, recruit and develop outsourced partners.

Key Skills :

Field Service

  • Bhubaneswar, India Otis College of Art and Design Full time

    Date Posted: 2024-04-18 Country: India Location: Saheed Nagar, Office No-3, 1st Floor,Block:1&2, Bhubaneswar, ODISHA -751007, India Job Title Role Overview Otis is growing and is looking for a maintenance mechanic for one of our entities located  in Odisha, Angul. Your priority is to ensure the safety of passengers and technical...

  • Area Manager

    6 days ago


    bhubaneswar, India Schindler Group Full time

    We Elevate... Your Responsibilities Role : The Area Manager- Field Operations would be responsible for executing the overall business strategy at his/her location resulting into continual improvement in Profitability, Safety, Quality, ROI, Employee morale, Customer Satisfaction and should also ensure compliances (statutory and/or...

  • Area Manager

    7 days ago


    Bhubaneswar, India Schindler Group Full time

    We Elevate... Your Responsibilities Role : The Area Manager- Field Operations would be responsible for executing the overall business strategy at his/her location resulting into continual improvement in Profitability, Safety, Quality, ROI, Employee morale, Customer Satisfaction and should also ensure compliances (statutory and/or Group). ...

  • Area Manager

    2 months ago


    Bhubaneswar, India Schindler Full time

    ID:  74780 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in...

  • Area Manager

    2 months ago


    bhubaneswar, India Schindler Full time

    ID:  74780 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works...

  • Delivery Executive

    6 days ago


    Bhubaneswar, Orissa, India Ruchak India Full time

    **DELIVERY BOY/DISPATCH** **Job Title**: Dispatch Executive **Company**: Ruchak India Snacks **Location**: Bhubaneswar **Qualification**: 8thn,9th onwards **salary:12**000/- +fooding+incentives **Job Type**: Full-time **About Ruchak India**:Ruchak India is a leading Fast-Moving Consumer Goods (FMCG) company dedicated to providing high-quality food...

  • Delivery Boy-patia

    4 days ago


    Patia, Bhubaneswar, Orissa, India ACTIO HR SERVICE PROVIDED PRIVATE LIMITED Full time

    Urgent Requirements for Delivery Executive with Bike and License Work location B-44/2, CHANDAKA INDUSTRIAL ESTATE, PATIA, BHUBANESWAR 751024 - Basic Salary-14500 - Attendance Bonus-1000 for 26 days - Mobile allowance-350 - Petrol Allowance-3500(Pro data basics) - Total Fixed-19350 - Incentive-upto 22500(Based on shipments) - Retention bonus of Rs 5000 for...


  • Patia, Bhubaneswar, Orissa, India ACTIO HR SERVICE PROVIDED PRIVATE LIMITED Full time

    Urgent Requirements for Delivery Boy with Bike and License Hub location B-44/2, CHANDAKA INDUSTRIAL ESTATE, PATIA, BHUBANESWAR 751024 - Fixed Salary-14500 - Attendance Bonus for 26 days active -1000 - Mobile allowance-350 - Petrol Allowance-3500(Pro data basics) - Total Fixed-19350 - Incentive-upto 22500(Based on shipments) - Retention bonus of Rs 5000 for...

  • Field sale executive

    2 weeks ago


    bhubaneswar, India Naukripay Full time

    Field Sales Executives areterritory focused and are given monthly sales and visit targets.Usually they will report to a Regional Sales Manager. Working as asales professional within International/Domestic Courier Servicesusually means that you are required to travel to meet with new andexisting clientsmeeting withclients virtually or during sales visits....

  • Manager- TES

    3 weeks ago


    bhubaneswar, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • Bhubaneswar, India DMAC Network Full time

    Job Title: Business Development ManagerCompany: DMAC NETWORK PRIVATE LIMITED Location: BHUBANESWAR, ODISHAOverview:We are seeking a dynamic and results-driven Business Development Manager to join our team at DMAC NETWORK As a leading digital media , advertising and consulting company, we specialize in providing innovative solutions to clients across various...


  • bhubaneswar, India DMAC Network Full time

    Job Title: Business Development ManagerCompany: DMAC NETWORK PRIVATE LIMITEDLocation: BHUBANESWAR, ODISHAOverview:We are seeking a dynamic and results-driven Business Development Manager to join our team at DMAC NETWORK As a leading digital media , advertising and consulting company, we specialize in providing innovative solutions to clients across various...

  • HRT-Managed Services

    2 months ago


    bhubaneswar, India Deloitte Full time

    Human Capital: HR BPO| Analyst What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full...

  • HRT-Managed Services

    2 months ago


    Bhubaneswar, India Deloitte Full time

    Human Capital: HR BPO| Analyst What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential ...


  • Bhubaneswar, Orissa, India ABB Full time

    **Service Co-ordinator**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Field Sales

    2 months ago


    Bhubaneswar, India Aadhar Housing Full time

    Job Requirements Job Title: Fresher Field Sales & Collection ExecutiveCompany Name: Aadhar Housing FinanceLocation: Bhubaneswar, OdishaSalary: 1-1.75 Lacs P.A.Qualification: Graduation or equivalentJob Description:Are you a recent graduate with a flair for sales? Aadhar Housing Finance is offering an exciting opportunity for a Fresher Field Sales &...


  • Bhubaneswar, India BC Web Wise Pvt Ltd Full time

    InternshipOpportunitiesAre you ready tojumpstart your career and gain invaluable experience in a dynamicand innovative environment Look no further! BC Web Wise is thrilledto announce internship opportunities across various departments.Were seeking passionate motivated individuals eager to learn andcontribute to ourteam.AboutUs:BC Web Wise is afullservice...


  • Bhubaneswar, India RBG HR Services LLP Full time

    Company DescriptionLeading Life Insurance Co Role DescriptionThis is a full-time on-site role as a Cluster Manager Bancassurance. In this role, you will be responsible for managing a team of 10 Relationship Managers , driving sales targets, providing excellent customer service. You will be based in Bhubaneswar. QualificationsLife Insurance skillsTeam...


  • bhubaneswar, India RBG HR Services LLP Full time

    Company Description Leading Life Insurance Co Role Description This is a full-time on-site role as a Cluster Manager Bancassurance. In this role, you will be responsible for managing a team of 10 Relationship Managers , driving sales targets, providing excellent customer service. You will be based in Bhubaneswar. Qualifications Life Insurance skills...


  • Bhubaneswar, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...