Video KYC Executive

3 weeks ago

Pune, India Payglocal Technologies Full time

Role & responsibilities

  • Conduct Video KYC (Know Your Customer) sessions with customers in compliance with RBI, SEBI, or regulatory body guidelines.
  • Verify customer identity by checking official documents (PAN, Aadhaar, etc.) and matching them with the individual on video.
  • Ensure high levels of accuracy while recording customer details and capturing screenshots/recordings as per policy.
  • Educate customers about the process, resolve basic queries, and guide them through the verification steps.
  • Maintain confidentiality and data security at all times.
  • Report suspicious or fraudulent activity immediately to the compliance/operations team.
  • Update customer records in the CRM or designated system accurately and promptly.
  • Collaborate with compliance and operations teams to ensure 100% adherence to audit and regulatory standards.
  • Meet defined daily/weekly productivity targets and maintain quality benchmarks in video verification.

Preferred candidate profile

  • Education: Graduate in any discipline (preferred: Finance, Commerce, or related field).

  • Experience: 02 years (freshers with good communication skills are welcome). Prior experience in BFSI, fintech, or customer service will be an advantage.

  • Skills & Competencies:

  • Excellent verbal communication (English, Hindi/regional language as applicable).

  • Polished presentation and customer handling skills.

  • Good knowledge of KYC norms, RBI/SEBI guidelines, and basic compliance standards.

  • Comfort with video conferencing tools, CRM, and digital platforms.

  • Attention to detail with ability to identify discrepancies quickly.

  • High ethical standards and integrity.

  • Other Requirement :

  • Quiet environment & professional demeanour during customer interactions

  • Tech- savvy with basic troubleshooting ability for audio/video issues.

Work from Office is a must

Free Meals provided by company

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