
Video KYC Executive
3 days ago
Role & responsibilities
- Conduct Video KYC (Know Your Customer) sessions with customers in compliance with RBI, SEBI, or regulatory body guidelines.
- Verify customer identity by checking official documents (PAN, Aadhaar, etc.) and matching them with the individual on video.
- Ensure high levels of accuracy while recording customer details and capturing screenshots/recordings as per policy.
- Educate customers about the process, resolve basic queries, and guide them through the verification steps.
- Maintain confidentiality and data security at all times.
- Report suspicious or fraudulent activity immediately to the compliance/operations team.
- Update customer records in the CRM or designated system accurately and promptly.
- Collaborate with compliance and operations teams to ensure 100% adherence to audit and regulatory standards.
- Meet defined daily/weekly productivity targets and maintain quality benchmarks in video verification.
Preferred candidate profile
- Education: Graduate in any discipline (preferred: Finance, Commerce, or related field).
Experience: 02 years (freshers with good communication skills are welcome). Prior experience in BFSI, fintech, or customer service will be an advantage.
Skills & Competencies:
Excellent verbal communication (English, Hindi/regional language as applicable).
Polished presentation and customer handling skills.
Good knowledge of KYC norms, RBI/SEBI guidelines, and basic compliance standards.
Comfort with video conferencing tools, CRM, and digital platforms.
Attention to detail with ability to identify discrepancies quickly.
High ethical standards and integrity.
Other Requirement :
Quiet environment & professional demeanour during customer interactions
Tech- savvy with basic troubleshooting ability for audio/video issues.
Work from Office is a must
Free Meals provided by company
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