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Netflix Customer Support with German
3 weeks ago
Our client is a world’s leading outsourcing company providing services related to customer/technical support and content moderation. They create inclusive and differentiated teams of experts providing help for customers across many other professional domains.
About the project:
You will be working for Netflix, a subscription-based streaming service that allows our members to watch TV shows and movies on an internet-connected device.
Your Responsibilities:
Respond to customer inquiries
Troubleshoot and resolve streaming issues
Provide information on subscription plans
Assist with account management and billing
Escalate complex or unresolved issues to higher-level support teams
Stay up-to-date with new features and content
Follow strict guidelines for data protection and customer privacy.
What you will need:
Fluent level of German language (at least C1)
Good level of English language (at least B2)
Communication skills
What you will gain:
Standard salary of 1300€ gross x 14 months
10% of the base salary as a Performance Bonus per month – for results from work and meeting expectations
Up to 120€ Restaurants Ticket bonus
Paid holidays at higher rates according to Greek law
Health insurance coverage for both public and private sectors
Fully remote work system, with the option to work from anywhere in Greece
All of the work equipment is sent to you by the employer before your first day
Full-time, fixed-term Greek contract with the possibility of converting to a permanent contract after expiration
Amazing relocation support for those wanting to relocate to Greece:
Paid flight ticket
Airport taxi
4 weeks free hotel stay
Assistance with finding an apartment
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