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Customer Care Engineer

2 months ago

hyderabad, India Thermo Fisher Scientific Full time
:

The incumbent will be responsible for the identified list of customer and will be accountable & responsible for the end to end requirement of the maintaining the customer instruments and CAS-Mainly HPLC, IC. Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customer happiness. Have complete ownership of the service delivery process for the assigned customer base. Provide timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of for assigned customer base to rationalise AMC charges Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base. Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow. Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate subject area of operations

Candidate Requirement:

Candidate must have Science Graduate in Instrumentation or Electronics background Expertise & hands on experience on HPLC and IC operations, troubleshooting, servicing and design principle

Nature of experience: 4-5 Years of experience on Installation Supporting HPLC systems

Knowledge Required: To handle the Analytical instruments servicing and validation of the instruments.

Skills: Analytical field experience on servicing.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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