Software Support Engineer

The Role:
The Software Support Engineer at Good Turn Analytics is a pivotal role responsible for ensuring the seamless integration of our customers' supply chain IT infrastructure into our cutting-edge product hosted on Azure. Working within a small, experienced team, you will diagnose and resolve complex production issues, address customer inquiries, and monitor system health. Additionally, you will collaborate closely with software developers to track bugs and implement feature requests, enhancing documentation and sharing knowledge across the organization.
What You Will Do:
Beyond these core responsibilities, this role also encompasses building scalable, reliable, and secure systems using open-source technologies with a cloud-first architecture. You will develop enterprise-grade data integrations to connect with customer IT systems and contribute to the continual evolution of our product in an Agile team environment. Commitment to our CI/CD chain, adherence to established working templates, and rapid adaptation to evolving industry trends are essential aspects of this role.
Responsibilities:
- Diagnose and resolve complex production issues, including software bugs, application functionality, data quality problems.
- Address high-priority customer inquiries and concerns regarding software improvement and operation.
- Monitor system health through various channels, promptly finding and addressing any anomalies.
- Document and track bugs and feature requests, collaborating closely with other software developers and data analysts on resolutions.
- Drive and develop bug fixes and feature enhancements alongside other teams, ensuring smooth deployment.
- Enhance documentation and actively share knowledge within the organization to foster continuous improvement.
- Contribute to the architectural design and implementation of our technical roadmap, leveraging your expertise.
- Build scalable, reliable, resilient, and secure systems using open-source technologies with a cloud-first architecture.
- Develop enterprise-grade data integrations to seamlessly connect with our customers' IT systems.
- Collaborate in an Agile team environment with Designers, Engineers, Cloud Architects, Data Scientists and Product Owners to continually evolve our product.
- Dedicate to our ever-evolving CI/CD chain and adhere to established working templates.
- Embrace ongoing learning and adaptability to rapidly evolving engineering industry trends.
- Foster effective communication and collaboration with our multidisciplinary team and customers.
- Respond promptly to changes in company's fast-paced work environment.
Qualifications:
- Minimum of 4 years experience delivering top-notch, hands-on application support in a senior capacity.
- Hands on experience with Web Development and any coding language such as Java, JavScript, C3, Python etc. is a must
- Experience with open-source technologies such as Spring, React, Redux, Node, Express, JavaScript, Elasticsearch, and HTML5.
- Practical familiarity with advanced application monitoring solutions, networking, servers, and system monitoring tools.
- Strong analytical aptitude, capable of making critical decisions in time-sensitive scenarios.
- Exceptional customer service, ability to communicate technical issues in non-technical environments and problem-solving skills.
- Demonstrated ability to quickly grasp and leverage new technologies in customer-facing environments.
Additional Nice-to-Haves:
- Post-secondary degree or diploma in Computer Science or related program.
- Working experience with Azure platform (e.g., Azure function apps, Azure data factory, Databricks, APIM, etc.)
- Knowledge or experience of SQL and non-SQL databases and revision control, Git preferred.
- Experience working with various 3rd party APIs.
- Knowledge of Docker and containerization.
- Experience in the supply chain & logistics industry.
Email resumes to:
Benefits:
- Flexible schedule
- Competitive salary
- Health insurance
- Work from home / fully remote
- International Exposure - Candidate would be working full time for a North American Company
Shift:
- Evening shift (EST Hours to begin with)
- Rotational shift (Part IST and Part EST hours)
Work Days and Time:
- Monday to Friday
- 8 hours per day, 40 hours per week

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