Software Support Engineer

2 days ago

Delhi, Delhi, India Aidewiser Soltek Full time

Software Support Engineer

Position Overview :

We are seeking an experienced Software Support Engineer to join our team. The ideal candidate will bring strong technical expertise, excellent communication skills, and a customer-first mindset. You will be responsible for troubleshooting complex issues, supporting customers, collaborating with cross-functional teams, and driving continuous improvements in our support processes.

Key Responsibilities :

- Deliver effective customer service by leveraging in-depth product knowledge.

- Collaborate with cross-functional teams to exceed customer expectations and provide timely updates on issue resolution.

- Troubleshoot installation, configuration, and testing issues across multiple programming languages and build environments.

- Share technical expertise, best practices, and guidance with customers and internal support teams.

- Maintain and enhance a comprehensive knowledge base of known issues, solutions, and workarounds.

- Collect and relay customer feedback on features, bugs, and improvements to the Product team.

- Promote a culture of continuous learning and technical excellence.

Required Experience :

- Minimum 8 years of software development or technical support experience in a customer-facing role.

- Fluency in written and spoken English.

- Flexibility to work in EU or US time zones.

Required Technical Skills :

- Strong knowledge of Microsoft Windows operating systems (client & server).

- Expertise in .NET, C#, WPF, and WinForms.

- Hands-on experience with integrations (e.g., Azure DevOps).

- Proficiency in scripting languages and understanding of network protocols.

- Familiarity with test automation, mobile (Android), and web testing methods.

- Basic understanding of C++/QT and databases.

- Experience using JIRA for issue tracking.

Required Soft Skills :

- Strong hands-on experience with remote troubleshooting methods.

- Excellent written, verbal, and presentation skills.

- Strong problem-solving and analytical abilities.

- Ability to work both independently and collaboratively within a team.

- Capability to multi-task across diverse technology platforms and products.

Nice to Have :

- Knowledge of WebDriver technologies (e.g., Selenium).

- Familiarity with Linux operating systems (client & server).

- Basic understanding of Java and JavaScript.

- A strong desire to learn and adapt to new technologies

(ref:hirist.tech)

  • Software Engineer

    2 days ago

    Delhi, Delhi, India MRI Software Full time

    Job Title : Software : IndiaJOB DESCRIPTION :This is an Enterprise Systems Software Engineer position supporting Development activities for MRIs core applications, customer portals, and related applications that are integrated into our CRM.The position requires the ability to work in a fast-paced environment with other team members, developers, project...

  • Software Support Executive

    1 day ago

    Delhi, Delhi, India Shaurya Software Pvt. Ltd. Full time ₹ 1,00,000 - ₹ 2,50,000 per year

    Position Overview: We are seeking a dedicated and customer-focused Support Executive to join our team. The Support Executive will play a crucial role in providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interactions with our company.Key...

  • Engineering Support Specialist

    6 days ago

    Delhi, Delhi, India beBeeEngineering Full time ₹ 9,00,000 - ₹ 12,00,000

    Are you looking for a career that combines administrative support with technical expertise? As an Engineering Support Specialist, you will play a vital role in providing comprehensive support to management and engineering teams.Provide exceptional support to management and engineering teams in various administrative and technical tasksAssist in managing...

  • L1 IT support engineer

    1 day ago

    Delhi, Delhi, India PharynxAI Full time US$ 40,000 - US$ 80,000 per year

    Job Title:L1 Support Engineer – Onsite Automated Test Driving SystemLocation:Gujarat, IndiaEmployment Type:Contractual / Onsiteemail id : Job Summary:We are looking for anL1 IT Support Engineerto provide onsite technical and operational support for our Automated Test Driving System. The role involves basic troubleshooting of software, hardware, and network...

  • Technical Support Engineer

    6 days ago

    Delhi, Delhi, India iMin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....

  • Software Engineer

    23 hours ago

    Delhi, Delhi, India Dubai Knowledge Campus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role located in Delhi, India for a Software Engineer. The Software Engineer will be responsible for designing, developing, and maintaining software applications. Day-to-day tasks include writing clean and efficient code, debugging and troubleshooting issues, reviewing code, and collaborating with other team members...

  • Software Engineer

    4 weeks ago

    Delhi, Delhi, India AJ Consulting Full time

    Title : Software Engineer - CPE Team (PCIe & CXL Protocol Test Solutions)Job Location : GurgaonEducation : B.TECH / MTECHExperience : 6 + yrsPermanent Payroll : Nippon Data Systems LtdNIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver...

  • Software Engineer

    2 days ago

    Delhi, Delhi, India AJ Consulting Full time

    Title : Software Engineer - CPE Team (PCIe & CXL Protocol Test Solutions)Job Location : GurgaonEducation : B.TECH / MTECHExperience : 6 + yrsPermanent Payroll : Nippon Data Systems LtdNIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver...

  • Senior Software Development Engineer

    2 days ago

    Delhi, Delhi, India VTEST SOFTWARE PRIVATE LIMITED Full time

    About the Role :We are seeking an accomplished Senior Software Development Engineer in Test (SDET) with a strong background in test automation to lead our QA automation initiatives for Web and Mobile platforms.This individual will play a critical role in designing robust frameworks, integrating automation into CI/CD pipelines, and driving quality across a...

  • Senior Software Support Manager

    2 days ago

    Delhi, Delhi, India beBeeSoftwareSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job Opportunity:We are seeking an experienced professional to lead our software support team. The ideal candidate will have a strong background in troubleshooting, team leadership, and software support.This role is focused on software applications, cloud solutions, and enterprise platforms with no hardware management responsibilities.Lead and mentor...