Manager-OSS Operations Specialist

Who we are About this Role We are seeking a dynamic and proactive individual to support and drive digital initiatives for managing multi-domain and multi-vendor OSS platforms. This role requires a detailed understanding of modern OSS applications, architecture, and support environments, coupled with knowledge of DevOps practices, Agile methodology, and the ITIL framework. What you will do Ensure high availability of all in-scope applications at all times. Enable customers through automation and self-service capabilities. Take end-to-end accountability for incident resolution related to application faults and alerts. Manage vendor coordination and access to the production environment for troubleshooting, debugging, and incident resolution. Interact with multiple teams over planned and unplanned changes to support application growth and maintenance. Work with network teams to improve APIs between OSS applications and their platforms. Perform device and network provisioning in respective tools. Coordinate UAT and production deployment for application and OS version upgrades. Provide initial user support and training on the use of in-scope applications. Support planning for growth, major application upgrades, bug fixing, license management, and new functionality enablement. Simplify requirement gathering and communication with users to speed up change, incident, and problem management processes. Manage UAM, KPI/Dashboard/monitoring/alerting requirement gathering, development, deployment, and maintenance. Produce reports on value-add provided along with standard operational KPIs. Who you are You have over 7 years of experience in the Telecom OSS domain. You have experience with customisation/configuration on Software Defined Network Controllers and Network planning and provisioning applications. You have experience with Unix/Linux systems and knowledge of coding and scripting languages including PHP, Python, Perl, Shell, and API development. You have a basic understanding of DevOps practices and experience with Kubernetes, Git, Jenkins, Ansible, ELK, and Icinga/Nagios. You have a basic understanding of networking protocols like SNMP, ICMP, and netconf, and different network architectures like WAN, SD-WAN, and MPLS. You are flexible and open to working on multiple assignments and 24/7 rotating shifts. You have good communication skills. Not a perfect fit Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What’s in it for you Opportunity to work closely with managers to access task priorities and efficiently handle project timelines. Proactive discussions on growth opportunities, experiences, training, and skill enhancement. Empowerment to make decisions that drive business. What skills you will learn Advanced OSS applications and architecture. DevOps practices and Agile methodology. ITIL framework. Automation and self-service capabilities. VOIS Equal Opportunity Employer Commitment: Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media and #StayConnected: You can also chat with our employees to learn more about our projects: