Data Analyst, ServiceNow

3 weeks ago

Hyderabad, India Align Technology Full time
About this opportunity

Are you someone who is passionate about fostering a high-performance culture by applying digital solutions to improve employee productivity, innovation and commitment? Do you possess a unique blend of digital, technical and people skills? Align Technology is looking for an entrepreneurial, dynamic people-oriented service owner to drive systemic enablement of digital solutions that make it possible for employees to thrive in their jobs and differentiates Align Technology in the marketplace as an employer of choice. Align is currently seeking a Data Analyst, ServiceNow to join our DWE organization. This position will deliver data-driven insights and solutions on ServiceNow platform. You will be responsible to collaborate with business systems analysts and customers and creating, maintaining, and enhancing reports and dashboards on the ServiceNow platform. Your expertise in data analysis, reporting capabilities, and stakeholder collaboration will contribute to optimizing internal processes and driving informed decision-making. In this role, you will… Create and maintain reports and dashboards on the ServiceNow platform using various using various reporting tools such as Performance Analytics, Report Designer, and Dashboard Studio. Collaborate with business analysts, consumers of the platform, and others to craft meaningful dashboards, reports on KPIs and metrics, and create analytical representation of the data. Identify, inventory, assess, rationalize, and prioritize reporting needs, ensuring that reports and dashboards effectively meet enterprise requirements across all business sectors. Provide data-driven insights and recommendations to stakeholders and customers based on data analysis and business requirements. Create guidelines, processes, and best practices to promote consistent data usage and to eliminate redundant reporting within the platform. Review and optimize reports for platform performance, providing guidance to end-users on minimizing negative platform impacts when creating reports and dashboards. Collaborate with ServiceNow developers, administrators, and consultants to ensure data quality, accuracy, and consistency. Develop reports and dashboards based on gathered requirements, partnering with stakeholders, and providing training to enable self-sufficiency. Uphold company policies and procedures to maintain data integrity while delivering high-quality reports and dashboards. Partner with other teams to consolidate and address enterprise-wide reporting requirements that extend beyond on-platform reporting capabilities. Support data governance and data management initiatives on the ServiceNow platform. In this role, you’ll need … Bachelor's degree in computer science, information technology, or related field, or equivalent work experience. 4-6 years of experience in data analysis and reporting, preferably on the ServiceNow platform, showcasing a deep understanding of data visualization and reporting principles. Proficient in using ServiceNow reporting tools such as Performance Analytics, Report Designer, and Dashboard Studio. Strong knowledge of ServiceNow data model, tables, fields, and relationships Expertise in building indicators, breakdowns, data Architecture, data cleanup, PA widgets, PA scorecards etc. Strong skills in data visualizations, transformations, and maintenance of it. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate. Querying the table by using Glide Record and very strong depth in data retrieval methods and complex join queries. Render forms, lists, UI Pages, and many other things in ServiceNow platform with the help of ServiceNow scripting. Web Service Integration with other reporting or RESTful APIs. Experience in using SQL, Excel, and other data analysis tools. Certification in ServiceNow Performance Analytics or Report Designer is a plus.

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