Java Technical Support Engineer

4 weeks ago

Coimbatore, India Hash Agile Technologies Full time

We're looking for a 7+yrs of Java Technical Support Engineer with strong problem-solving skills and expertise in Java, SQL, and application support to join our growing team. If you thrive in a 24x7 rotational support environment and enjoy troubleshooting complex technical issues, this role is for you

Key Responsibilities

  • Monitor alerts, analyse logs, and resolve production issues with minimal downtime.
  • Troubleshoot problems, provide code fixes, and conduct root cause analysis.
  • Manage tickets, incidents, problems, and change requests using ServiceNow/JIRA.
  • Create and utilize monitoring solutions to enhance application performance.
  • Ensure SLA compliance and maintain quality logs for all production issues.
  • Collaborate with cross-functional teams for issue escalation and resolution.
  • Manage shifts, reports, RFPs, and support delivery processes.

Required Skills & Experience

  • Strong knowledge of
    SQL, Unix Shell Scripting, and Java-based applications
    .
  • Hands-on experience with
    ServiceNow & JIRA
    ticket management.
  • Exposure to
    Azure services
    and log monitoring tools.
  • Excellent communication, interpersonal, and team management skills.
  • Ability to work in a
    24x7 rotational shift environment
    .

Nice to Have

  • Experience with cloud support and automation in production environments.

Interested candidates can apply directly or share profiles with us.


• Mandatory Skills
:

Ticket Management using Service Now, JIRA, Unix Shell Scripting, SQL, Exposure to Java based applications, Log monitoring, Team Management, Shift Management.

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