Front Office
23 hours ago
Role & responsibilities
- To receive the customer with a pleasant smile and wish them.
- To attend telephone calls politely and precisely adhering to telephonic etiquettes.
- To perceive if the client is a new client or an old client (Already registered).
- EDD management during registration
- To get the information about purpose of visit and guide them to the concerned Consultant & department.
- To give the registration forms and help them to fill and guide them to the OPD.
- To collect the reference letters if any and shall duly informed to marketing team through email / phone.
- To make an entry of the referred doctors name and address in the computer.
- To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
- To check whether the client has filled all relevant data in the registration form.
- To collect the fees for registration and prepare the receipt and handover to them.
- To give the registration card to the client.
- To handover the client folder to the concerned OPD.
- To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
- To capture the source of awareness of the customer
- To guide the visitors to the concerned room / departments.
- To provide information regarding various services offered and about preventive medical health check-ups.
- To answer various queries of the customer
- To maintain Consultants / Doctors appointment schedule.
- To prepare the Daily statistics report
- To maintain relevant registers in their respective areas.
- To adhere to the safety norms of hospital and to follow both customer / staff safety.
- To maintain proper decorum during working hours as per company standards.
- To collect service feedback form from the customer
Preferred candidate profile
Perks and benefits
As per the Industry Norms
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