Associate Product Manager – Digital CX

2 months ago

Mumbai Metropolitan Region, India Godrej Capital Full time

Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group’s 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.


The organization has been consistently recognized as a Great Place to Work™ receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India's Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India’s Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.


Job Purpose - Hiring for associate product manager is required to support the development, enhancement, and management of digital products by collaborating with cross-functional teams to deliver high-quality user experiences.


Key responsibilities - 1. Support Product Strategy and Development

  • Collaborate with the Product Manager to define and execute the product roadmap in alignment with business goals.
  • Assist in the development of product features by gathering and analysing requirements from stakeholders.

2. Conduct Market Research and Competitive Analysis

  • Perform market research to identify customer needs, industry trends, and competitive products.
  • Use data insights and customer feedback to recommend product improvements and innovations.

3. Manage Product Lifecycle

  • Help manage the end-to-end product lifecycle, from concept through development, launch, and post-launch analysis.
  • Collaborate with design, engineering, marketing, and other teams to ensure timely delivery of product features.

4. Gather and Prioritize Requirements

  • Collect and document product requirements from stakeholders, customers, and end-users.
  • Prioritize features and improvements based on business impact, customer value, and technical feasibility.

5. Support Product Launches

  • Assist in planning and coordinating product launches, including collaborating with marketing teams to develop go-to-market strategies.
  • Monitor and assess the performance of new products and features post-launch.

6. Monitor Product Performance and Analytics

  • Track product performance metrics, such as user engagement, retention, and revenue.
  • Analyse data to make informed recommendations for ongoing product optimization and future development.

7. Collaborate with Cross-Functional Teams

  • Work closely with design, tech, engineering, business, and customer support teams to ensure product alignment with user needs and business objectives.
  • Communicate product updates, timelines, and priorities to relevant stakeholders.

8. User Experience and Feedback Analysis

  • Collect and analyse user feedback to understand pain points, preferences, and product performance.
  • Advocate for user-cantered design and ensure that product features deliver value to the end-users.

9. Documentation and Reporting

  • Prepare product documentation, including product requirements, roadmaps, and progress reports.
  • Provide regular updates on product development and performance to the product leadership team.

10. Contribute to Continuous Improvement

  • Identify areas for improvement in product development processes and propose solutions for increased efficiency.
  • Stay informed about industry best practices and emerging technologies to keep the product competitive and innovative.


Qualification & experience - Engineering plus MBA with 3-4 years of experience in digital product management. Industry preferred- BFSI


Essential skills -

1. Product Knowledge and Lifecycle Management

  • Understanding of Product Development: Familiarity with the stages of product development, including concept ideation, design, development, testing, and launch.
  • Agile Methodology: Knowledge of Agile and Scrum methodologies for product management and how to apply them to iterative development.

2. Analytical and Problem-Solving Skills

  • Data Analysis: Ability to interpret data and analytics to make informed product decisions. Proficiency in tools like Google Analytics, Mixpanel, or Tableau is often beneficial.
  • Critical Thinking: Capable of breaking down complex problems, identifying patterns, and developing logical solutions.
  • Market Research: Skilled in gathering and analyzing market trends, competitor analysis, and customer insights.

3. Communication and Collaboration

  • Clear Communication: Strong written and verbal communication skills to effectively convey ideas, updates, and product information to both technical and non-technical stakeholders.
  • Cross-Functional Collaboration: Ability to work with cross-functional teams, including design, engineering, marketing, and customer support, ensuring smooth collaboration throughout the product lifecycle.
  • Stakeholder Management: Experience managing expectations and communicating with internal and external stakeholders about product priorities and progress.

4. Project Management

  • Time Management: Strong organizational skills to manage multiple tasks, timelines, and priorities efficiently.
  • Attention to Detail: Ensuring accuracy in product specifications, timelines, and quality assurance.
  • Resource Coordination: Coordinating between various teams to ensure timely product delivery while managing resources effectively.

5. Technical Understanding

  • Basic Technical Skills: Familiarity with web and mobile technologies, APIs, and basic software development principles. Although not required to code, an understanding of how products are built helps with better collaboration with engineering teams.
  • Proficiency in Product Management Tools: Familiarity with tools like Jira, Trello, Asana, or similar for managing product backlogs and tracking progress.

6. Customer-Centric Mindset

  • User Experience (UX) Understanding: Strong understanding of user experience design principles and a commitment to building products that solve customer pain points.
  • Customer Feedback Interpretation: Ability to gather, interpret, and act on customer feedback to enhance product value.

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