Urgent Opening: Call Centre Executive

3 weeks ago

Navi Mumbai, India Itm Edutech Training Full time

Job Opening: Call Center Executive (Counseling & Sales)
Location: ITM Group of Institutions, Navi Mumbai
Contact Person: Hrushikesh
Phone:
Email:

Benefits:

  • 3 Paid Leaves per Month
  • Provident Fund (PF)
  • Mediclaim
  • Gratuity

Job Description:
We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments. Key responsibilities include:

Counseling & Query Handling:

  • Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
  • Provide detailed information about courses, programs, and admissions, addressing prospective students' needs.

Lead Generation & Follow-Up:

  • Generate leads through calls and emails by promoting the institutions offerings.
  • Follow up with prospective students to ensure they have the necessary information and encourage them to apply.

Tele-Counseling & Database Management:

  • Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
  • Maintain and update the CRM system with all relevant student details and follow-up information.

Sales & Target Achievement:

  • Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
  • Regularly monitor and report on sales performance and key metrics.

Collaboration with Teams:

  • Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
  • Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.

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