Associate Trainer Pharmacist

3 hours ago

Mumbai, India Truemeds Full time

Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching)Department: Training & QualityReporting To: Training Manager / T&Q LeadLocation: Mumbai OfficeExperience Required: 1–3 years in Substitution Sales (Pharma domain)Role Overview:The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance improvement trainings for telecallers engaged in substitution medicine sales. The role requires a pharmacist background with strong communication skills and the ability to translate product and process knowledge into effective customer conversations.Key Responsibilities:- Conduct refresher and on-the-job training (OJT) for telecallers on substitution selling, customer handling, and call quality improvement.- Collaborate with Quality Analysts to identify common error patterns and develop targeted coaching plans.- Ensure accuracy and compliance in medicine substitution as per doctor's prescription, patient profile, and internal guidelines.- Deliver product related sessions to enhance team's medical knowledge and substitution confidence.- Provide 1:1 coaching for agents in bottom quartile performance and track post-coaching improvement.- Support new hire batches during nesting by reinforcing soft skills, sales ethics, and process adherence.- Maintain training logs, feedback sheets, and reports on agent progress and session effectiveness.- Participate in call calibrations and suggest process improvements based on observed agent challenges.Required Qualifications:- B.Pharm / D.Pharm or equivalent pharmaceutical qualification (mandatory)- 1–3 years of experience in telecalling / customer service / sales in a pharmaceutical or healthcare setup- Prior experience in substitution selling or generic medicine promotion preferred- Strong understanding of drug categories, dosage forms, and brand-generic mapping- Excellent communication and interpersonal skills- Ability to conduct engaging training sessions and motivate learners- Proficiency in MS Excel, PowerPoint, and call-monitoring tools

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