Ecommerce Specialist

3 weeks ago


Delhi, India Servify Full time
Position Summary: The E-commerce Lead is responsible for driving the growth and success of the Servify business on major E-commerce platforms, build new business pipelines and manage end to end E commerce initiatives across Servify.
Key Responsibilities:
Responsible for building relationship with brands & increase the Servify business with E-commerce partners & clients/brands
Owning the month-on-month Top line growth of the plan sales in Amazon & Flipkart
Handling the end-to-end seller account journey on E-Commerce platform
Ensuring Listing & Maintenance of page hygiene of Servify products selling in all the E-commerce platforms
Coordinating with E-commerce POC for solving daily operational issues and building overall understanding of the Ecosystem for a faster TAT
Building innovation/ bringing new ideas to grow the business
Guardrail customer experience through customer-centric decision making, policies, and processes
Building & Maintaining data trackers for tracking the sales, traffic & conversion of every product line
Continuously benchmark with like-to-like industry competitors (India/Global, Offline/Online), and building scope for deliverables
Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and deliver great sales/consumer outcomes
Building Process documents capturing seller central learnings, POCs, How to reduce TAT etc
People Management –Team’s KRAs & People Development
New Business – Explore new opportunities outside the established platforms
Requirements:
10+ years experience in Individual contributor role, well versed with E-commerce tools and eco-system
6 to 8 years’ work experience in E-commerce
Preferred work experience to handle seller support in Amazon, Flipkart
Should be Analytical and metrics driven
Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment
Ability to work as an independent contributor, work without supervision
Experience in managing mid-size team (3-5 Members)
Passionate for growing the business
Adaptable to changes and understanding of software product
Go-getter attitude with good communication skills

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