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Tier-1 Support Specialist

4 months ago

vadodara, India Etech Full time
:Transportation allowance Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition

What You’ll Be Doing:

User administration (setup and maintaining account) and Maintaining system Customer Service Representative provides assistance to customers on products or services offered over the internet by performing the following duties. Handle calls and chats with inquiries related to products and services offered. Respond to multiple inbound calls or chats; gather and verify required information as appropriate. Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed. Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed. Obtain all required information and relay the same to other departments as per the protocol. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing change.

We Expect You To Have:

Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply. Be Flexible in working hours which is a must. Have basic computer knowledge and ability to troubleshoot different situations. Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills. An unerring attention to detail. The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums. A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer. The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious. Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.