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Insurance Specialist

2 months ago

Delhi, India Marsh McLennan Full time
Marsh is seeking candidates for the following position based in the Mumbai(Powai) office.

Deputy Manager – Insurance services (Grade D1)What can you expect:Excellent exposure to complex & diverse insurance handling work.Opportunity to enhance insurance knowledge and understanding & build on client management skills.As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited supportWhat is in it for you?Holidays (As Per the location – the final decision will depend on business requirements at that time)Shared Transport (Provided the address falls in accepted service zone)We will count on you to:Process and Client Management:Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.E. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycleBe an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings providedEnsure adherence to monthly tests to evaluate colleagues a regular intervalsIdentify best practices that are followed across the industry and tailor them as per our needsSupports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes. Develop and identify problem areas in process and develop preventive measuresDetermines best method and channel to address various training needs.Ensure adherence to performance matrix Drive team performance and delivery quality results Maintain business SLA and quality needs of the processEnsure adherence of self and team to RTO expectationHighlight process challenges in a timely mannerCompliance, Regulatory and Procedural ResponsibilitiesEnsure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the companyAppropriate usage of Marsh Speciality's systems to monitor, record and retain informationDemonstrate clear understanding of regulatory requirementsProactively ensures compliance with regulatory and risks frameworkAdheres to policies, guidelines and operating proceduresKeeps own knowledge and expertise up to date and relevantIdentifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have: 3+ years of experience in leading team and people management Preferred - US insurance industry and process experience.Excellent communication skillsGood Facilitation skills Possess problem solving skills and reasoning abilityAbility to adapt quicklyIdeate and identify opportunitiesWhat makes you stand out:Excellent Program Management skillsExperience in designing development programsHigh expertise in facilitating development programsHigh attention to detailEngaging with crowd and identifying areas where assistance is requiredBeing competent in one of the Marsh US processesAny Insurance related certification While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.Com, follow us on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.