Billing Process Associate
2 weeks ago
Interact with the clients via Chats, Calls, and Emails for billing support queries.
Review open/overdue/probable accounts from weekly ageing report.
Provide client service with regards to sending statements, process client refunds/credit, resolves client-billing concerns and applying good client service in a timely manner via call, chat and e-mail.
Research and respond to billing inquires, disputes, or unusual transactions assigned by Supervisor.
Exercise professional judgment and positive communication with client regarding billing and payment queries and resolving past due accounts.
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared.
Collaborate with various stakeholders (Accounts Receivable, Finance, Legal, Sales, Support, CSM) to resolve client disputes and queries, to establish and maintain good client relationships, both internally and externally.
Negotiate with client on past due amounts and create and enforce approved payment plans.
Ad hoc projects as assigned by Supervisor.
Assist Customer Success Team on Churn and Credit requests.
Provide weekly and monthly collections reporting to direct supervisor.
Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging team on complex collection matters.
Monitor high-risk accounts and ensure timely escalation of challenges to supervisor.
Provide assistance to clients via use of CRM, Accounting ERP and Billing process tools.
Required Skills:
Excellent oral and written communication skills.
Strong customer service skills with Exemplary planning and time management.
Liaise with various stakeholders (Billing, Finance, Legal, Sales, Support, CSM).
Strong organizational, negotiation, motivational, follow-up and time management skills.
Ability to handle multiple priorities simultaneously / multi-task.
Understanding of software's like ZOHO, Quick-books etc will be an added advantage.
Excellent problem-solving skills and the ability to perform under pressure.
Qualifications:
Bachelor's degree in commerce or a related field.
Working with US process/International voice process with 1+ year will be an added advantage.
About RTDS:
Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.
Our Mission:
To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.
Our Vision:
Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.
Our Brands:
AceCloud:
AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:
Public Cloud
Private Cloud
Cloud GPUs
Kubernetes
Infrastructure as a Service (IaaS)
AWS Services
Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: Cloud Hosting:
Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:
Accounting/Tax Application Hosting,
Managed Security Services
Managed IT Services and
Hosted Virtual Desktop Solutions
Learn More: Highlights:
Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees
Data Center Partners: 10+ data center partners located across the USA, UK, and India
Strategic Partnerships:
Microsoft Direct Partner under the CSP Program.
Intuit Authorized Commercial Hosting Provider.
AWS Advanced Consulting Partner with Storage & SMB Competencies
VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions
Accreditations and Memberships:
ISO/IEC 27001:2022 Certified
Registered with NASSCOM
Member of the Internet Telephony Services Providers' Association in the UK.
Awards and Recognitions:
Customer Service Department of the Year Stevie Award (2024)
CPA Practice Advisor Readers' Choice Awards (2023)
VMware Accelerating Cloud Provider Partner Award (2020)
K2 Quality Award for Customer Satisfaction (2019)
Great User Experience Award by FinancesOnline (2018)
User Favourite Award by Accountex USA (2016)
Contact Information
Website:
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