Lead Salesforce Business Analyst 55091

3 weeks ago


bangalore, India Cephas Consultancy Services Private Limited Full time
Lead Salesforce BusinessAnalyst
CompanyOverview:
CephasConsultancy Services Private Limited is a leading marketing andadvertising company based in India. With a focus on Salesforcetechnology we help businesses optimize their CRM systems andimprove customerexperience.
RoleandResponsibilities:
Thisrole is responsible for analyzing realtime and historic data onoperational performance and customer experience. Keyresponsibilities include:
  • Generatingand modifying user dashboards
  • Partnering withdevelopment and testing teams to create effectivetools
  • Coordinating with Salesforceadministration and development teams
  • Takingownership of technical delivery and escalating roadblocks torelevant resources
  • Setting best practices forintegration and application development deployment testing anditerative refinement
  • Driving continuousimprovements in CRM technology to enhance cost quality turnaroundtime and customer effort
  • Participating in allaspects of CRM changes including requirements design user testingand agilesprints

CandidateQualifications:
Theideal candidate should have:
  • Strongbusiness analysis and functional experience including requirementsgathering and deploying solutions to endusers
  • Ability to understand businessrequirements and translate them into functional and technicalrequirements and test scripts
  • Experienceserving as a single point of contact between the business andtechnical teams
  • Proficiency in user acceptancetesting (UAT)rollout

RequiredSkills:
  • Salesforce
  • CRM
  • Dataanalysis

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