Lead Salesforce Business Analyst

2 months ago

Bangalore, India Worksconsultancy Full time

Job Description :


- Analyze real time and historic data on operational performance and customer experience.

- Generate and modify user dashboards; partner with development & testing teams to create effective tools

- Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks.

- Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement

- Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.

- Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.

- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users


Preferred Qualifications :

- Understand business requirements and translate it into functional and technical requirements and test scripts

- Act as a single point of contact between the business and technical team

- Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout

- Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool

- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.

- Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.

- Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams

- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

- Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity

- Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations

- Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.

- Excellent Communication Skills - Oral and written

- Experience in directly interacting with UK/USA clients

- Exp in writing user stories, handling projects of product development team

- Minimum 5-6 of relevant exp should be in salesforce business analysis

- Guiding Team and FTE businesses to improve business processes and efficiency in Salesforce.

- Responsible for eliciting, documenting, and analyzing requirements around business challenges, and then producing data-driven solutions.


NP : Immediate - 30 days max joining

(ref:hirist.tech)

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