Deputy Manager
5 days ago
Job Summary: The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency. Key Responsibilities: 1. Team Management & Operations Oversee a team of admission counsellors and telecallers. Monitor counsellor productivity, call flow, lead assignment, and daily operations. Ensure timely follow-up of leads, proper guidance to students, and smooth admissions support. Conduct daily briefings to communicate targets, updates, and expectations. 2. Admissions Performance & Conversion Track daily, weekly, and monthly conversion rates from inquiries to admissions. Implement strategies to improve lead engagement and enrollment conversions. Support the team with difficult or high-value leads to close admissions. Ensure counsellors meet individual and team admission targets. 3. Quality Assurance & Student Experience Monitor call quality and counselling effectiveness through audits and live monitoring. Provide feedback to improve communication, product knowledge, and counselling techniques. Ensure counsellors deliver accurate and clear information about courses, eligibility, fees, scholarships, etc. Resolve escalated student/parent queries efficiently. 4. Training & Development Identify skill gaps and conduct coaching sessions for counsellors. Motivate the team and build a positive, high-performance culture. 5. Process & Performance Improvement Analyze lead performance, call metrics, and conversion data to identify improvement areas. Work with marketing and admissions teams to enhance lead quality and counselling strategies. Implement best practices to optimize workflow and reduce drop-off rates. Suggest improvements in scripts, follow-up processes, and student communication. 6. Reporting & Coordination Maintain and share daily/weekly/monthly performance reports with management. Ensure accurate CRM/data entry and strict adherence to counselling guidelines. Coordinate with academic teams, marketing, operations, and management as required. Required Skills & Qualifications: Bachelor’s degree (MBA or education sector experience preferred). 5–8 years of experience in admissions counselling, call centre, sales, or education operations. At least 3 years of team lead or supervisory experience. Strong communication, leadership, and counselling skills. Knowledge of CRM systems, MS Excel, and call-centre tools. Ability to manage targets, deadlines, and team performance. Personal Attributes: Student-focused and solution-oriented mindset. Excellent coaching and motivational skills. High energy, patience, and positivity. Analytical thinking with strong problem-solving abilities.
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Deputy Manager
4 days ago
Mohali district, India CHANDIGARH UNIVERSITY Full timeJob Summary:The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency.Key...
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Deputy Manager
4 days ago
mohali district, India CHANDIGARH UNIVERSITY Full timeJob Summary:The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency.Key...
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Deputy Librarian
3 days ago
Mohali, India Chandigarh University Full timeWe are hiring for hiring for **Deputy Librarian** at Chandigarh University. **Requirements**: **Skills Set** - Master’s degree in library science/Information Science/Documentation Science/Computer Science/Information Technology with at least 60% marks or an equivalent grade on a point scale wherever the grading system is followed, and consistently good...
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Deputy Lead – Legal Counsel
4 days ago
mohali district, India Roundglass Living Full timePosition Title: Sr. Legal Counsel/ Deputy Lead – Legal Department Location: Mohali, India Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose.If you care...
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Deputy General Manager
1 week ago
Mohali, Punjab, India Shalby Hospital Full timePosition Title & Designation:- Deputy General Manager- OperationsBasic Qualification:- Graduation in hospital/health careAdvanced Qualification:- Post Graduation/diploma in management preferably hospitality/health care managementSpecific / Relevant Experience:- Experience of working in Hospital industryMinimum Experience:-12-15 YearsJob...
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Deputy Manager
5 days ago
Mohali district, India, IN CHANDIGARH UNIVERSITY Full timeJob Summary:The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency.Key...
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Deputy Manager
4 days ago
Mohali, India CHANDIGARH UNIVERSITY Full timeJob Summary:The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency.Key...
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Deputy Manager
3 days ago
Mohali, India CHANDIGARH UNIVERSITY Full timeJob Summary: The Deputy Manager – Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency. Key...
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Deputy Lead – Legal Counsel
4 days ago
mohali district, India Roundglass Living Full timePosition Title: Sr. Legal Counsel/ Deputy Lead – Legal DepartmentLocation: Mohali, IndiaPosition Type: Regular, Full-TimeWho we are:At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose.If you care about...
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Deputy manager
10 hours ago
Mumbai City District, India Gentoro People Consulting Full timePosition name: Deputy Manager-Enforcement.Experience: 1+ YearsLocation: BKC Mumbai.Purpose of the roleThe Primary responsibility of the role is to be responsible and ensure timely initiation of disciplinary proceedings against the Clearing Member and to ensure that the internal and external TAT is compiledwith for all the functions/duties performed under the...
