Program Manager, RBS
3 days ago
Retail Business Services (RBS) is looking for a highly skilled and analytical Program Manager, with a passion for making an impact through innovation and delivering solutions at scale. This role offers a unique opportunity to support our growing business while driving large scale, high visibility projects with substantial internal and external impact.
Key Performance Areas
1) Ambiguity Management; will be working in new environment where there is no clear ‘right’ path or solution defined earlier.
2) Program Development; Developing the strategy and align with leadership.
3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams.
4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects.
5) Stakeholder Management; Understand partner teams’ problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches.
6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed
Candidate Profile:
The successful candidate will have project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partners needs.
The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her.
About the team
The vision of Stranded Inventory Reduction program (SIRP) is to ensure that all inventory present in Amazon Warehouse should be available for customers to purchase and inventory not needed in the warehouse is disposed in an optimal manner by Amazon. Our Program identifies inventory stranded in the warehouse, dives deep to determine the root cause, categorizes the defects, partners with respective internal/external teams to resolve the defect, and reports the impact / metrics.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
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