HCL is hiring for Team Leader with US Healthcare Experience

1 week ago

Chennai, Tamil Nadu, India HCLTech Full time

HCL is hiring for Team Leader with US Healthcare Experience

Location : Chennai

Shift :US shift

ESSENTIAL RESPONSIBILITIES :

  • Experience in the Health Care domain with RCM, Denial Management and collection
  • Knowledge on Insurance Collections is Mandatory
  • Handling Clients from End to end for a better process flow.
  • Responsible for the day-to-day management of 15 – 25 front level employees
  • Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
  • Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
  • Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
  • Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
  • Assist with attendance documentation, weekly timesheet validation and schedule adherence.
  • Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
  • Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
  • Timely response to mails

FORMAL EDUCATION AND EXPERIENCE

  • Bachelor's degree in any stream and progressive work experience in Healthcare RCM, Billing and Collection
  • 5-10 years of over experience

If the above role matches your profile, please share your updated resume to along with following details

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