Specialist - twilio flex

2 weeks ago

Hyderabad, India Mastek Full time

Greetings from MastekWe have an exciting opportunity for you. We are seeking a Specialist - Twilio Flex. Sharing below job details, please apply if you are interested and have relevant skillset.Experience : 10+ years Job Location : Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad. Shift Timing : 3 PM IST : 12:00 AM IST Skillset:Must have skills: Twilio Flex (Cloud platform), React JS, HTML/CSS, Applications Development, AISecondary skills that desired on top of above: Cisco, CVP Call STudio/ICM Scripting, SQL, Python, CUCM,Additional details:Experience in optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (Twi ML, Studio and Flex), Bright Pattern, WFM systems, etc.)

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