Associate Director-Learning Managed Services

3 weeks ago


Bangalore City, India KPMG India Full time
About the CompanyThe position is with the Managed Services team, part of our Consulting team at KPMG Global Services.About the RoleThe Associate Director will function as the Lead for the Learning Managed Services team and oversee the end-to-end operations of the learning services team. This role will be responsible for strategic planning, operational management, and the continuous improvement of our learning solutions to ensure they align with organizational objectives and deliver exceptional value to clients. They will lead the delivery of the overall customer contract and relationship as a strategic partner to meet contractual obligations and provide best in class learning service delivery operations across the entire account servicing the client. Act as the primary point of contact for client inquiries, escalations, and feedback and drive the overall business unit performance to meet SLAs, adhere to business unit metrics and accomplish account performance;

generates reports on performance measurement and KPIs to facilitate business decisions. Independently provides oversight to a fairly large (50+) diversely skilled L&D operations team working in a managed services operating model. Lead, mentor, and develop a high-performing team of learning and development professionals.ResponsibilitiesQualified graduate / post graudate with 14+ years of experience with atleast 6-8 years in a management roleMinimum of 5 years of managing a small/medium team (40+)Must have similar background of leading a learning services and offering a variety of solutions to global stakeholders

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    About the CompanyThe position is with the Managed Services team, part of our Consulting team at KPMG Global Services.About the RoleThe Associate Director will function as the Lead for the Learning Managed Services team and oversee the end-to-end operations of the learning services team. This role will be responsible for strategic planning, operational...

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