Assistant Quality Assurance Manager

4 days ago

Noida, India TP Full time

We’re Hiring at Teleperformance

Role: Assistant Manager – Quality

Process: International Travel

Location: Noida

What We’re Looking For:

Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred)

Strong understanding of quality frameworks, audits & compliance

Excellent people management & stakeholder management skills

Analytical mindset with proven track record of driving quality metrics

Excellent communication skills (spoken & written)

Key Responsibilities:

Lead & manage Quality function for the International Travel process

Ensure process excellence through calibration, RCA & audits

Partner with operations to drive continuous improvement

Handle client interactions & ensure seamless compliance

Manage & mentor Quality Analysts to deliver results

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