Salesforce FSL Technical Lead

6 days ago

Chennai, India Prodapt Solutions Full time

Overview

FSL Technical Lead 

JD 

Provide FSL solution options/alternatives to businesses as technical architect

Translate and design FSL business requirements to technical specifications

Provide guidance on all phases of the software development lifecycle and the impact of FSL

Liaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth

Participate in sessions with salesforce customers and other team members to understand business requirements and business processes

Document detailed business, functional and technical requirements

Lead technical project delivery and build components as necessary

Manage end-to-end delivery of complex solutions to multiple clients

Configure and customize Salesforce applications

Configure salesforce and related third party applications

Develop and contribute to data migration and/or system integration strategy

This position entails minimal travel and occasional presence at clients' sites

Basic Qualifications 

Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.

3+ years Salesforce experience within a fast paced environment

Experience working with an enterprise level Field Service Management system

A thorough understanding of service and field service practices and KPIs

2+ years industry-specific experience (Telecom or High-Tech)

Certification 

Salesforce Administrator Certification

Salesforce Service Cloud Consultant Certification

Salesforce Field Service Lightning Consultant Certification

Responsibilities

FSL Technical Lead 

JD 

Provide FSL solution options/alternatives to businesses as technical architect

Translate and design FSL business requirements to technical specifications

Provide guidance on all phases of the software development lifecycle and the impact of FSL

Liaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth

Participate in sessions with salesforce customers and other team members to understand business requirements and business processes

Document detailed business, functional and technical requirements

Lead technical project delivery and build components as necessary

Manage end-to-end delivery of complex solutions to multiple clients

Configure and customize Salesforce applications

Configure salesforce and related third party applications

Develop and contribute to data migration and/or system integration strategy

This position entails minimal travel and occasional presence at clients' sites

Basic Qualifications 

Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.

3+ years Salesforce experience within a fast paced environment

Experience working with an enterprise level Field Service Management system

A thorough understanding of service and field service practices and KPIs

2+ years industry-specific experience (Telecom or High-Tech)

Certification 

Salesforce Administrator Certification

Salesforce Service Cloud Consultant Certification

Salesforce Field Service Lightning Consultant Certification

Requirements

FSL Technical Lead 

JD 

Provide FSL solution options/alternatives to businesses as technical architect

Translate and design FSL business requirements to technical specifications

Provide guidance on all phases of the software development lifecycle and the impact of FSL

Liaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth

Participate in sessions with salesforce customers and other team members to understand business requirements and business processes

Document detailed business, functional and technical requirements

Lead technical project delivery and build components as necessary

Manage end-to-end delivery of complex solutions to multiple clients

Configure and customize Salesforce applications

Configure salesforce and related third party applications

Develop and contribute to data migration and/or system integration strategy

This position entails minimal travel and occasional presence at clients' sites

Basic Qualifications 

Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.

3+ years Salesforce experience within a fast paced environment

Experience working with an enterprise level Field Service Management system

A thorough understanding of service and field service practices and KPIs

2+ years industry-specific experience (Telecom or High-Tech)

Certification 

Salesforce Administrator Certification

Salesforce Service Cloud Consultant Certification

Salesforce Field Service Lightning Consultant Certification

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