Assistant Network Engineer

3 weeks ago

Bhopal, India Jobrisers Full time

Key Responsibilities:

  • Handle escalations from L1 and L2 network support teams and resolve complex network issues.
  • Design, deploy, and manage robust LAN, WAN, VLAN, VPN, Wi-Fi, and firewall infrastructures across multiple BPO delivery centers.
  • Monitor and analyze network traffic and performance using tools like SolarWinds, PRTG, and Wireshark.
  • Administer and optimize Fortinet, Cisco, and Sophos firewalls for security, policy enforcement, and high availability.
  • Maintain and troubleshoot VoIP and SIP network infrastructure (Genesys/Avaya/Free-SWITCH or similar platforms).
  • Implement and maintain redundancy, failover, and DR strategies for mission-critical applications.
  • Coordinate with ISP vendors, OEMs, and other stakeholders for provisioning, escalations, and upgrades.
  • Perform network audits, capacity planning, and recommend improvements in alignment with SLA commitments.
  • Maintain accurate documentation: network diagrams, IP schemas, and SOPs for incident handling.
  • Ensure full compliance with ISO 27001, PCI-DSS, and internal IT security frameworks.

Required Skills & Qualifications:

  • Bachelor's degree in information technology, Computer Engineering, or a related field.
  • 5 to 8 years of relevant experience in network engineering, preferably in a BPO or 24x7 operations environment.
  • Hands-on experience with:
  • Cisco Catalyst/ISR Series Switches and Routers
  • Fortinet FortiGate and Forti-Manager
  • VPN Technologies (SSL, IPSec)
  • Load Balancers (F5, HAProxy)
  • VoIP and SIP Protocols
  • Expertise in network monitoring and analysis tools (SolarWinds, Nagios, PRTG).
  • Industry certifications (preferred):
  • CCNP (Enterprise/Security)
  • Fortinet NSE 4/5
  • ITIL Foundation (optional)
  • Knowledge of network automation and scripting (Python, Ansible) is a strong advantage.
  • Familiarity with cloud networking (AWS VPC, Azure VNets) and SD-WAN is preferred.

Nice to Have:

  • Experience supporting multi-site call centers.
  • Exposure to ticketing platforms (e.g., ServiceNow, Fresh service).
  • Prior involvement in ISO audits or BCP/DR drills.

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