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Assistant Manager
4 weeks ago
Role : Asst. ManagerNetwork Services
Key Responsibilities :
- Handle escalations from L1 and L2 network support teams and resolve complex network issues.
- Design, deploy, and manage robust LAN, WAN, VLAN, VPN, Wi-Fi, and firewall infrastructures across multiple BPO delivery centres.
- Monitor and analyse network traffic and performance using tools like SolarWinds, PRTG, and Wireshark.
- Administer and optimize Fortinet, Cisco, and Sophos firewalls for security, policy enforcement, and high availability.
- Maintain and troubleshoot VoIP and SIP network infrastructure (Genesys/Avaya/Free-SWITCH or similar platforms).
- Implement and maintain redundancy, failover, and DR strategies for mission-critical applications.
- Coordinate with ISP vendors, OEMs, and other stakeholders for provisioning, escalations, and upgrades.
- Perform network audits, capacity planning, and recommend improvements in alignment with SLA commitments.
- Maintain accurate documentation: network diagrams, IP schemas, and SOPs for incident handling.
- Ensure full compliance with ISO 27001, PCI-DSS, and internal IT security frameworks.
Required Skills & Qualifications :
- Bachelors degree in Information Technology, Computer Engineering, or a related field.
- 5 to 8 years of relevant experience in network engineering, preferably in a BPO or 24x7 operations environment.
Hands-on experience with :
- Cisco Catalyst/ISR Series Switches and Routers.
- Fortinet FortiGate and Forti-Manager.
- VPN Technologies (SSL, IPSec).
- Load Balancers (F5, HAProxy).
- VoIP and SIP Protocols.
- Expertise in network monitoring and analysis tools (SolarWinds, Nagios, PRTG).
- Industry certifications (preferred):
- CCNP (Enterprise/Security).
- Fortinet NSE 4/5.
- ITIL Foundation (optional).
- Knowledge of network automation and scripting (Python, Ansible) is a strong advantage.
- Familiarity with cloud networking (AWS VPC, Azure VNets) and SD-WAN is preferred.
Nice to Have :
- Experience supporting multi-site call centres.
- Exposure to ticketing platforms (e.g., ServiceNow, Fresh service).
- Prior involvement in ISO audits or BCP/DR drills.
(ref:hirist.tech)