Dir. IT Service Operations

7 days ago

Bengaluru, India UKG Full time

About the Role
We are looking for a seasoned leader to head our Business Application & Infra structure Support function.

In this role,
Own the stability and performance of our enterprise applications, including D365 Oracle, Salesforce (SFDC), integration middleware, and Data Warehousing platforms. You will lead a global team, partner with business leaders, and ensure smooth operations of critical processes such as Order-to-Cash, Financials, Procurement, and Customer Experience.
Define and drive the infrastructure operations strategy aligned with business goals and product delivery timelines. Balance cost, performance, scalability, and security between Networks, on-premises data centers and cloud (IaaS/PaaS/SaaS). Contribute to technology roadmaps, ensuring infra choices support product scalability, uptime SLAs, and customer experience.
Partner with Service engineering and business leadership on capacity planning and disaster recovery.

Responsibilities
Lead global application support for Enterprise Applications (D365, Salesforce, SaaS/Cloud applications and integrated systems.
Own end-to-end availability, performance, and resilience of IT infrastructure services across Network, Devisces, datacenters, cloud platforms, and hybrid integrations
Cloud & On premise infrastructure oversight
o On-Premises:
Manage servers, storage, networking, virtualization, backup, and disaster recovery.
Oversee data center operations, vendor contracts, and hardware lifecycle management.
o Cloud (AWS, Azure, GCP, SaaS):
Govern cloud usage, cost optimization, and right-sizing resources.
Ensure best practices in multi-cloud/hybrid deployment (security, scaling, DR)
Manage connectivity between on-prem and cloud (VPNs, ExpressRoute, DirectConnect).
o Security & Compliance
Partner with the CISO/security team to implement infrastructure security policies (firewalls, IAM, patching, zero trust).
Oversee vulnerability management, audits, and certifications for infrastructure components.
Oversee 24x7 operations, monitoring, and incident management, ensuring MTTR/MTBF targets are met.
Define and enforce SLAs and KPIs for infra services, including uptime, latency, storage performance, and cost efficiency
Partner with business and IT leaders to support critical enterprise processes & infra structure
Build, Manage and mentor a global team, as well as external vendors.

Qualifications:
15+ years of IT applications & Infra experience, with 5+ years in leadership roles.
Strong background in ERP Systems (Finance, Order-to-Cash, P2P) and Salesforce (Sales, Service, CPQ).
Familiarity with middleware and Data Warehousing (e.g., Snowflake).
Expertise in ITIL service management and global support operations.
Experience in a software/SaaS product company is a plus.
Excellent communication, stakeholder engagement, and crisis management skills.

  • Dir Operations

    3 weeks ago

    Bengaluru, Karnataka, India Empower Annuity Insurance Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and...

  • Dir Operations

    7 days ago

    Bengaluru, India Empower Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Dir-operations-c

    2 weeks ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25019592 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Bengaluru UB City India, 24/99, Vittal Mallya Road, Bengaluru, Karnataka, India, 560001 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Functions as the strategic business...

  • Dir Financial Operations

    2 weeks ago

    Bengaluru, Karnataka, India Empower Full time

    **Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...

  • Dir Strategy

    1 week ago

    Bengaluru, Karnataka, India Victoria's Secret Full time

    **Description** **Director : Director, Strategy & Operations** **Reports To : SVP** **Location : Bangalore** **Your Role**: As one of the key leader’s of Operations /of the Digital team in India, you will play a critical role in unlocking and - realizing the team’s full potential. With over 150 associates, this team is a strategic investment for the...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Paychex It Solutions Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    About Organization :Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since Years)730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized...

  • Service Operations

    7 days ago

    Bengaluru, India Deutsche Bank Full time

    Position OverviewJob Title:Service Operations - Production Engineer Support, AssociateLocation: Bangalore, IndiaRole DescriptionYou will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into...

  • Service Operations

    1 week ago

    Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position OverviewJob Title:Service Operations - Production Engineer Support, AssociateLocation: Bangalore, IndiaRole DescriptionYou will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into...

  • Centralized Monitoring Dir

    4 days ago

    Bengaluru, India Novasyte Full time

    Job Family Description: A technical leadership role that drives adoptions and customization of operational tech tools and support to move to a more digital way of working aligned with the DCOM strategy. Able to lead/oversight to the overall clinical tech set-up and more readily provide solutions to the available data to resolve issues across our portfolio....

  • Business Operations

    2 weeks ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...