Voice Specialist

2 weeks ago

mumbai, India JPMorgan Chase & Co. Full time

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Specialist's work is creative, exciting, and different every day. You will gain exposure and receive best-in-class training as part of a broader community. As a Voice Specialist you could be placed in any one of our Operations area, which could be Customer Service, Collections, Lending Services or Fraud Customer Protection Services. 

You’ll develop skills that will help you grow within the Operations organization and make increasing impact throughout the career.

Job Responsibilities:

Work in an operations environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma ( / 10+2 required

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions

When you join JPMorgan Chase & Co., we'll provide:

A competitive base salary and a wide range of benefits including paid time off, health care, insurance plans, tuition assistance, and more Opportunities for growth and advancement A work environment of high-energy employees that are trained, coached, focused, and driven Classroom and on-the-job training, including industry-leading benefits that start on day 1  A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

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