Customer Service Manager

4 weeks ago


jaipur, India TOSHIBA TRANSMISSION & DISTRIBUTION SYSTEMS (INDIA) PRIVATE LIMITED Full time
Transforer Service or Customer Service Manager for Rajasthan, with Bachelor's degree in Electrical
Position Title: Customer Service Manager (Transformer Division)
Location: Rajkot, Rajasthan, India.
Job Description:
We are seeking dedicated and experienced Customer Service Manager with a Bachelor's degree in Electrical Engineering to join our team in Rajasthan, India. The Service Manager will be responsile for overseeing all aspects or after-sale service and customer support for our transformer products, ensuring high levels of customer satisfaction and retention. This role requires a lend of technical expertise, leadership and customer-centric mindset.
Responsibilities
Lead and manage service team, responsible for providing after-sales support, maintenance and repair services for transformers installed in customer site.
Establish service level agreements with customers and ensurance compliance with contractual obligation, response times, and service performance metrics
Conduct site visit and inspections to assess the conditions of transformer, diagnose problems, and recommend approriate service solutions or corrective actions.
Manage and scheduling and allocation of service resources, including field service technicians, spare parts, tools and equipment, to optimize service efficiency and minimize downtime.
Conduct and supervise various activities like- Testing, Dispatch, Installation, Erection and Commission of IDTs at our customer site.
Maintain accurate records of service activities, including service reports, maintaince logs, spare parts inventory and customer communication
Coordination with HO team and Customers
Qualifications
Bachelor's Degree in Electrical Engineering (B.Tech Electrical)
Minimum experience of 10 years in Customer Service management, preferably in the electrical industry or power industry
Strong technical knowledge of transformers and IDTs
Customer-centric mindset with focus on building and maintaing long term relationship with customers through exceptional service and support
Proficiency in computer skills, including MS office applications and CRM or ERP systems for service management and reporting
Ability to travel customer sites within Rajasthan and to other regions as required
  • Customer Service

    5 days ago


    Jaipur, India Hamiast recruitment service Full time

    **Hiring** for **domestic bpo process** at **Jaipur** **Work from office** at **Jaipur** Hindi speakers don't call please I**NTERESTED CANDIDATES** CAN **CALL** OR **WHATSAPP** ON _**7087010579**_ Required qualifications - **12th, any graduate, Undergraduate, experienced, fresher **can apply **6 days working** *Good English communication skills with...


  • Jaipur, Rajasthan, India TOSHIBA TRANSMISSION & DISTRIBUTION SYSTEMS (INDIA) PRIVATE LIMITED Full time

    Transforer Service or Customer Service Manager for Rajasthan, with Bachelor's degree in ElectricalPosition Title: Customer Service Manager (Transformer Division)Location: Rajkot, Rajasthan, India.Job Description:We are seeking dedicated and experienced Customer Service Manager with a Bachelor's degree in Electrical Engineering to join our team in Rajasthan,...


  • Jaipur, Rajasthan, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts.The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts.The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • Jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • Jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • jaipur, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow! Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts. The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • Jaipur, India Thrillophilia.com Full time

    Location:JaipurPosition Type:Full-timeExperience:Minimum 3 Yrs.Role Overview:As a Customer Support Manager at Thrillophilia, you will lead our customer support team in providing exceptional service and support to our customers. You will be responsible for managing daily operations, improving service standards, and ensuring a seamless customer experience....


  • Jaipur, India Thrillophilia.com Full time

    Location: JaipurPosition Type: Full-timeExperience: Minimum 3 Yrs.Role Overview:As a Customer Support Manager at Thrillophilia, you will lead our customer support team in providing exceptional service and support to our customers. You will be responsible for managing daily operations, improving service standards, and ensuring a seamless customer experience....


  • Jaipur, India Thrillophilia.com Full time

    Location: JaipurPosition Type: Full-timeExperience: Minimum 3 Yrs.Role Overview:As a Customer Support Manager at Thrillophilia, you will lead our customer support team in providing exceptional service and support to our customers. You will be responsible for managing daily operations, improving service standards, and ensuring a seamless customer experience....


  • jaipur, India Thrillophilia.com Full time

    Location: Jaipur Position Type: Full-time Experience: Minimum 3 Yrs. Role Overview: As a Customer Support Manager at Thrillophilia, you will lead our customer support team in providing exceptional service and support to our customers. You will be responsible for managing daily operations, improving service standards, and ensuring a seamless customer...


  • Jaipur, Rajasthan, India Thrillophilia Full time

    Location: JaipurPosition Type: Full-timeExperience: Minimum 3 Yrs.Role Overview:As a Customer Support Manager at Thrillophilia, you will lead our customer support team in providing exceptional service and support to our customers.You will be responsible for managing daily operations, improving service standards, and ensuring a seamless customer...

  • Customer Service

    4 weeks ago


    Jaipur, India ORA Essentials Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Service

    2 months ago


    Jaipur, India TechFun consultant Full time

    Company OverviewWelcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you...


  • Jaipur, Rajasthan, India Growspace M2M Service Provider Full time

    This is a leadership role where the hired person will be accountable for delivering Wow Experience to our customers. The person will be the face for all kinds of Service-related issues of the key customer accounts.The person will be leading a team of Support Executives to perform day-to-day activities around SIM activations, SIM inventory management, MIS,...


  • Jaipur, India Lading Service Industry Full time

    **Managing large amounts of calls and Customer Service inquiries for beauty pageant** **Strong phone contact handling skills and active listed** **Handle Participants’ complaints, provide appropriate solutions and alternatives within the time limit** **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: -...

  • Customer Service

    4 weeks ago


    Jaipur, India HiringHello Full time

    Customer Service responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customer’s trust. Handle customer complaints, provide appropriate solutions and alternatives within the...

  • Customer Service

    3 weeks ago


    Jaipur, India HiringHello Full time

    Customer Service responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customer’s trust. Handle customer complaints, provide appropriate solutions and alternatives within the...

  • Customer Service

    2 weeks ago


    Jaipur, India Balj Services Private Limited Full time

    **Job Brief** **Responsibilities** Your customer service representative job description should include a list of the key responsibilities, many of which are similar from job to job. But because each company operates a little differently, you will also want to include those responsibilities that may be unique to customer service representative duties at...


  • Jaipur, Rajasthan, India timesjobs Full time

    The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfactionJob Description Handle incoming customer service calls, outbound lead nurturing, and resolve the customers concern by...